Frequently Asked Questions

This is determined by the type of fuel you currently use to heat your home, the quantity of insulation already present in your home, and the amount of space available for installation. You’ll need enough room outside your house to mount the heat pump on a wall or on the ground. To achieve a good flow of air, it will need a lot of room around it.

To heat your home, an air source heat pump operates similarly to a refrigerator in reverse. The procedures that an air source heat pump takes to generate heating and hot water in your house are as follows:

• Outside air is blasted via a system of tubes that contain a refrigerant. This causes the refrigerant to warm up and convert from a liquid to a gas.
• The gas is subsequently compressed by a compressor, which raises the pressure. Similar to how the air hose warms up as you top up the air pressure in your tyres, compression generates extra heat.
• These compressed, heated gases are now enclosed by cool air or water in a heat exchanger.
• The refrigerant warms the chilly air or water by transferring its heat. This is then routed throughout your home for heating and hot water. In the meantime, the refrigerant condenses back into a chilly liquid, restarting the cycle!

Heat pumps can also provide hot water, although the water will be cooler than that provided by a boiler. In practise, this implies that if you’re taking a bath, you’ll need more hot water from the hot tap and less cold water from the cold tap. As a result, you’ll most likely require a larger hot water tank to meet your requirements.

The system is capable of operating in temperatures as low as -10°C, making it ideal for use in the United Kingdom. 365 days a year, hot water and heating can be given. Boilers or multi-fuel burners can be successfully integrated in properties with higher heat demand. An installation diagram will be provided by our technical team.

If your property has radiators and you’re going from a gas-fired heating system to an air source heat pump, you’ll most likely need to purchase some larger radiators to keep your home warm.

No, because it’s a factory-sealed unit, similar to a refrigerator. A typical heat pump system has a lifespan of 20 to 25 years. We do offer a maintenance contract to ensure that the system is in good working order and that your heat pump is performing at its best.

We divide the quantity of heat production by the amount of power used by the system and multiply the result by 100 to get the system efficiency. So, if the system produces 4kwh of heat while using 1kWh of electricity, the system efficiency is 400%. (COP of 4). The efficiency is more than 100% because we do not include the heat from the outside in the equation; instead, we treat it as if it were absolutely free, which it is.

Yes, a yearly heat pump system health check will guarantee that your heat pump is operating at peak efficiency. This will help to extend the life of working parts while also keeping your operating costs as low as feasible. We offer our clients a maintenance contract as part of our follow-up service.

We will schedule a yearly service visit for you, which will include travel time. We’ll schedule a visit to your home at a mutually suitable time, and our engineer will perform the service inspections indicated below.

In the odd event that we discover that parts need to be replaced, our engineer will discuss the problem with you and our head office will advise you of any expenses associated with the replacement.