- Area
- County Down
- Postcode district
- BT33
- Nation
- Northern Ireland
- Guide price
- From £90 inc VAT
- Visit
- Rate agreed in advance
What to know about heat pump repairs in Newcastle
Whoever installed your heat pump, aftercare can be arranged in Newcastle. Tell us the make and model and roughly how old it is, and we will set out what the visit involves before you book.
Repairs in Newcastle that need a part ordered are explained and priced before the engineer leaves. Across Newcastle and County Down, refrigerant repairs on split systems are carried out by an F-gas certified engineer.
When a heat pump shows an error, loses pressure or stops heating, an engineer diagnoses the cause and explains the repair and its cost before fixing it.
- Heat pumps installed by another company that need a second opinion
- Rooms or hot water not getting warm enough
- Outdoor units that have become noisy, iced up or keep switching on and off
What's included
- Reading of error history and operating data
- Refrigerant repairs by an F-gas certified engineer where needed
- Supply and fitting of replacement parts
- A clear explanation of the fault and a price for the repair before work goes ahead
- Testing of sensors, pumps, valves, pressures and electrics
For repeated faults in Newcastle, the engineer looks at the system design as well as the failed part.
Grants and rules for heat pumps in Northern Ireland
The Boiler Upgrade Scheme covers England and Wales only, and there is currently no dedicated heat pump grant for homeowners in Northern Ireland. Our quote for a Newcastle home is therefore shown without a grant deduction; if support becomes available we will tell you how it applies.
Heat pump repairs costs around Newcastle
These are guide prices including VAT. The rate for your visit in Newcastle is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £90–£170 |
| Sensor or thermistor replacement | £120–£270 |
| Expansion vessel or pressure relief valve | £150–£340 |
| Circulating pump replacement | £240–£470 |
| Fan motor replacement | £290–£630 |
| Refrigerant leak repair and re-gas (split systems) | £340–£920 |
| Main control board (PCB) replacement | £440–£1,050 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
Designing for Newcastle's winters
On the shortest day Newcastle gets only about 7 hours 20 minutes of daylight and the noon sun sits around 12° above the horizon. Northern winters tend to be longer, so a well-designed, efficient system matters more here because it runs for more of the year.
Booking a visit in Newcastle
- Tell us the make if you know it, the error code or symptoms, and send photos of the unit and controller.
- We confirm the fault-finding rate and arrange a visit in Newcastle.
- The engineer diagnoses the fault and gives you a written price for the repair.
- Parts are ordered once you agree, and the repair is completed and tested.
Heat pump repairs in Newcastle: questions
Can you work on a heat pump in Newcastle that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Newcastle, whoever fitted them. Tell us the make and model when you get in touch.
Do you also cover Downpatrick?
Yes. We arrange heat pump servicing and repairs in Downpatrick, which is about 10 miles north-east of Newcastle, and across County Down.
How much does a visit cost in Newcastle?
The rate for a service or fault-finding visit is agreed before anyone attends. Any repair is priced in writing before parts are ordered, so you decide before work goes ahead.
How much does a heat pump repair cost?
Heat pump repairs have a typical range of £90–£1,100, including VAT, depending on the part and labour involved. Sensor replacements sit at the lower end, while control boards and refrigerant repairs on split systems sit higher. Every repair starts with a fault-finding visit, with a guide price of £90–£180 for the first hour, and the repair is priced before work goes ahead.
Do refrigerant repairs need a specialist?
Yes. Any work on a heat pump's refrigerant circuit, such as tracing a leak, replacing a component or re-gassing, must by law be done by an F-gas certified engineer where the refrigerant is fluorinated, such as R32; units using R290 (propane) need an engineer trained in flammable refrigerants. On split systems the refrigerant runs through pipes inside your home, so leaks there are more likely than on sealed monobloc units.