- Area
- County Durham
- Postcode district
- DH1
- Nation
- England
- Guide price
- From £120 inc VAT
- Visit
- Rate agreed in advance
Before you book: heat pump servicing in Durham
Aftercare matters as much as installation. For a heat pump in Durham the visit checks the outdoor unit, the water circuit and the controls, and the engineer explains any settings that would help the system run more efficiently.
Landlords in Durham can arrange servicing for several properties, with a dated record for each. Service visits in Durham include unvented cylinder safety checks alongside the heat pump itself.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Heat pumps installed by another company that need a new servicing arrangement
- Heat pumps a year or more past installation
- Systems where the manufacturer's warranty requires annual servicing
What's included
- Refrigerant circuit checks on split systems by an F-gas certified engineer
- A dated service record for your warranty and property files
- Unvented cylinder safety checks and legionella cycle check
- Cleaning of the outdoor unit coil, fan area and condensate drain
- Controls and error log check, with settings adjusted where needed
We service heat pumps in Durham whoever installed them, including monobloc and split systems.
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your Durham quote.
Heat pump servicing prices in Durham
Guide prices for County Durham, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£240 |
| Fault-finding visit (first hour) | £90–£170 |
Inc VAT. The rate for your visit is confirmed before booking.
Short winter days in Durham and what they mean
Durham sees roughly 7 hours 13 minutes of daylight in December and 17 hours 19 minutes in June. With a longer heating season than the south, the gains from low flow temperatures and good controls add up over the year.
Booking a visit in Durham
- Book a service and tell us roughly how old the system is.
- An engineer visits your Durham home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Durham: questions
How much does a visit cost in Durham?
The rate for a service or fault-finding visit is agreed before anyone attends. Any repair is priced in writing before parts are ordered, so you decide before work goes ahead.
Do you also cover Chester-le-Street?
Yes. We arrange heat pump servicing and repairs in Chester-le-Street, which is about 6 miles north of Durham, and across County Durham.
What should I check before booking a visit in Durham?
Note any error code on the controller, check the system pressure gauge if you have one, and make sure the outdoor unit is clear of leaves or snow. Photos of the unit and controller help.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.