- Area
- Gwent
- Postcode district
- NP26
- Nation
- Wales
- Guide price
- From £120 inc VAT
- Visit
- Rate agreed in advance
What to know about heat pump servicing in Caldicot
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
Homes in Caldicot and across Gwent can book servicing at a time of year that suits them, ideally before winter. Landlords in Caldicot can arrange servicing for several properties, with a dated record for each.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps a year or more past installation
- Landlords who need dated service records for each property
What's included
- Expansion vessel, pressure relief and water quality checks
- Unvented cylinder safety checks and legionella cycle check
- Refrigerant circuit checks on split systems by an F-gas certified engineer
- Controls and error log check, with settings adjusted where needed
- A dated service record for your warranty and property files
We service heat pumps in Caldicot whoever installed them, including monobloc and split systems.
Grants and rules for heat pumps in Wales
In Wales the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027; £2,500 for air-to-air). The MCS-certified installer named in your quote applies to Ofgem for you, and the grant comes off your Caldicot quote.
Heat pump servicing costs around Caldicot
Guide prices for Gwent, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Designing for Caldicot's winters
On the shortest day Caldicot gets about 7 hours 49 minutes of daylight, and the winter sun reaches only around 15° above the horizon at noon. Winters this far south are milder than in most of the UK, which helps a heat pump run at low flow temperatures for much of the season.
How a visit works in Caldicot
- Book a service and tell us roughly how old the system is.
- An engineer visits your Caldicot home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Caldicot: questions
How much does a visit cost in Caldicot?
The rate for a service or fault-finding visit is agreed before anyone attends. Any repair is priced in writing before parts are ordered, so you decide before work goes ahead.
How often should a heat pump in Caldicot be serviced?
Once a year is the usual recommendation, and many manufacturers make annual servicing a condition of the warranty. Check your warranty terms for the exact requirement.
Do you also cover Chepstow?
Yes. We arrange heat pump servicing and repairs in Chepstow, which is about 5 miles north-east of Caldicot, and across Gwent.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.