For installation enquiries the survey is free, and the results go straight into your written quote. If you want the calculation on its own, for example to plan building work or to compare quotes, a stand-alone heat loss survey and report has a guide price of £150–£400, including VAT.
Houses in Surrey built in different eras can need very different heat pump sizes, which is why each is calculated room by room. The survey in Surrey includes a check of where the outdoor unit could sit and how its sound would reach neighbours. Homeowners in Surrey thinking about insulation work can use the survey to see how it would change their heat pump size.
Who it suits
- Self-builders and architects who need emitter and system sizes early
- Anyone getting a heat pump quote, as the first step
- Homes with an existing heat pump that seems undersized or expensive to run
- Landlords comparing properties before deciding where to switch first
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your quote.
Installing heat pumps is zero-rated for VAT across the UK until 31 March 2027. Since 29 May 2025, permitted development in England allows up to two air source heat pumps on a house, each up to 1.5 m³, with no blanket 1 m boundary rule — the installation must still meet the MCS planning standards, including the noise check. Listed buildings, flats and some conservation-area positions need extra consent, which we check at survey.
Heat loss survey prices in Surrey
These are guide prices for Surrey, installed and including VAT. Your final price is fixed in a written quote after the survey and depends on the heat loss of the house, the radiators that need changing and where the unit goes.
| Survey | Guide price |
|---|---|
| Home survey and heat loss calculation with an installation quote | Free |
| Stand-alone heat loss survey and report | £160–£430 |
Inc VAT. A stand-alone report is for homeowners who want the design without an installation quote.
Towns we cover in Surrey
We cover 14 towns in Surrey for heat loss surveys. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Woking | GU22 | Guildford | 7 h 51 min |
| Guildford | GU1 | Godalming | 7 h 52 min |
| Redhill | RH1 | Reigate | 7 h 52 min |
| Farnham | GU9 | Aldershot | 7 h 52 min |
| Camberley | GU15 | Sandhurst | 7 h 51 min |
| Egham | TW20 | Woking | 7 h 50 min |
| Godalming | GU7 | Guildford | 7 h 53 min |
| Reigate | RH2 | Redhill | 7 h 52 min |
| Horley | RH6 | Redhill | 7 h 53 min |
| Dorking | RH4 | Reigate | 7 h 52 min |
| Haslemere | GU27 | Godalming | 7 h 54 min |
| Cobham | KT11 | Woking | 7 h 51 min |
| Cranleigh | GU6 | Godalming | 7 h 53 min |
| Oxted | RH8 | Westerham | 7 h 52 min |
Heat loss surveys questions
Can I use the heat loss report to get other quotes?
Yes. A stand-alone heat loss report is yours to use, including sharing it with other installers so their quotes are based on the same figures. Comparing quotes like for like makes it easier to see differences in equipment, radiator upgrades and workmanship terms. The report states the assumptions used wherever construction could not be confirmed.
Why can't you size the heat pump from my boiler?
Boilers are often much larger than a home's real heat loss, because they are sized for fast hot water and quick warm-ups. Matching a heat pump to the boiler's output usually means an oversized unit that costs more and switches on and off too often. A room-by-room calculation finds the actual heat demand, which is what the heat pump needs to meet.
What is a design flow temperature?
The design flow temperature is the temperature of the water sent to your radiators or underfloor heating on the coldest design day. Heat pumps are more efficient at lower flow temperatures, typically around 35–50°C. Choosing it is a balance: a lower figure improves efficiency but can mean larger radiators in some rooms, so the design shows both.
How long does a heat loss survey take?
A typical survey takes 1–3 hours on site, depending on the size and complexity of the home. Larger or older houses with mixed construction, extensions or many rooms take longer. The calculations and design are completed afterwards, and the results are included in your quote or stand-alone report.