- Area
- Aberdeenshire and Moray
- Postcode district
- AB39
- Nation
- Scotland
- Guide price
- From £90 inc VAT
- Visit
- Rate agreed in advance
Before you book: heat pump repairs in Stonehaven
Whoever installed your heat pump, aftercare can be arranged in Stonehaven. Tell us the make and model and roughly how old it is, and we will set out what the visit involves before you book.
Outdoor units in exposed spots around Stonehaven can ice more heavily, so siting is checked as part of any icing fault. Repairs in Stonehaven that need a part ordered are explained and priced before the engineer leaves.
When a heat pump shows an error, loses pressure or stops heating, an engineer diagnoses the cause and explains the repair and its cost before fixing it.
- Heat pumps showing an error code or fault light
- Rooms or hot water not getting warm enough
- Outdoor units that have become noisy, iced up or keep switching on and off
What's included
- Fault-finding visit at a rate agreed before attending
- A clear explanation of the fault and a price for the repair before work goes ahead
- Testing of sensors, pumps, valves, pressures and electrics
- Reading of error history and operating data
- Supply and fitting of replacement parts
We repair heat pumps in Stonehaven whoever installed them, including older monobloc and split systems.
Grants and rules for heat pumps in Scotland
In Scotland, heat pump funding comes through Home Energy Scotland rather than the Boiler Upgrade Scheme: a grant of up to £7,500 (up to £1,500 extra for eligible rural and island homes) and an optional interest-free loan of up to £7,500. For a Stonehaven home, apply and receive the written offer before the installation date is fixed.
Guide prices for heat pump repairs in Stonehaven
Guide prices for Aberdeenshire and Moray, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £90–£190 |
| Sensor or thermistor replacement | £120–£290 |
| Expansion vessel or pressure relief valve | £150–£360 |
| Circulating pump replacement | £260–£490 |
| Fan motor replacement | £310–£670 |
| Refrigerant leak repair and re-gas (split systems) | £360–£980 |
| Main control board (PCB) replacement | £460–£1,150 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
Designing for Stonehaven's winters
On the shortest day Stonehaven gets only about 6 hours 43 minutes of daylight, with the sun around 10° up at noon. Long Scottish winters mean the heat pump runs for much of the year, so careful sizing, good controls and correctly sized radiators make a real difference.
How a visit works in Stonehaven
- Tell us the make if you know it, the error code or symptoms, and send photos of the unit and controller.
- We confirm the fault-finding rate and arrange a visit in Stonehaven.
- The engineer diagnoses the fault and gives you a written price for the repair.
- Parts are ordered once you agree, and the repair is completed and tested.
Heat pump repairs in Stonehaven: questions
How much does a visit cost in Stonehaven?
The rate for a service or fault-finding visit is agreed before anyone attends. Any repair is priced in writing before parts are ordered, so you decide before work goes ahead.
Will the engineer need access indoors as well as outside?
Usually yes. The outdoor unit, the hot water cylinder, the controls and the pipework and valves indoors are all part of the visit, so allow access to each.
Do you also cover Portlethen?
Yes. We arrange heat pump servicing and repairs in Portlethen, which is about 7 miles north-east of Stonehaven, and across Aberdeenshire and Moray.
Why is my heat pump showing an error code?
An error code is the heat pump's way of reporting a problem it has detected, such as low water flow, a sensor reading out of range or a communication fault between units. Note the code and check the manual, as some codes clear after a simple reset or pressure top-up. If it returns, an engineer can trace the underlying cause.
How much does a heat pump repair cost?
Heat pump repairs have a typical range of £90–£1,100, including VAT, depending on the part and labour involved. Sensor replacements sit at the lower end, while control boards and refrigerant repairs on split systems sit higher. Every repair starts with a fault-finding visit, with a guide price of £90–£180 for the first hour, and the repair is priced before work goes ahead.