- Area
- Highlands and Islands
- Postcode district
- HS1
- Nation
- Scotland
- Guide price
- From £100 inc VAT
- Visit
- Rate agreed in advance
What to know about heat pump repairs in Stornoway
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
Outdoor units in exposed spots around Stornoway can ice more heavily, so siting is checked as part of any icing fault. Repairs in Stornoway that need a part ordered are explained and priced before the engineer leaves.
When a heat pump shows an error, loses pressure or stops heating, an engineer diagnoses the cause and explains the repair and its cost before fixing it.
- Outdoor units that have become noisy, iced up or keep switching on and off
- Rooms or hot water not getting warm enough
- Heat pumps installed by another company that need a second opinion
What's included
- Refrigerant repairs by an F-gas certified engineer where needed
- Supply and fitting of replacement parts
- Testing of sensors, pumps, valves, pressures and electrics
- System refill, venting and recommissioning after the repair
- A clear explanation of the fault and a price for the repair before work goes ahead
For repeated faults in Stornoway, the engineer looks at the system design as well as the failed part.
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Stornoway can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
What to budget for heat pump repairs in Stornoway
These are guide prices including VAT. The rate for your visit in Stornoway is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £100–£200 |
| Sensor or thermistor replacement | £130–£310 |
| Expansion vessel or pressure relief valve | £170–£390 |
| Circulating pump replacement | £280–£540 |
| Fan motor replacement | £340–£730 |
| Refrigerant leak repair and re-gas (split systems) | £390–£1,050 |
| Main control board (PCB) replacement | £500–£1,250 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
How long is the heating season in Stornoway?
Stornoway has about 6 hours 24 minutes of daylight at midwinter against 18 hours 15 minutes in midsummer. Heat pumps are designed to keep working well below freezing, but the design temperature for the survey is set for local conditions, not an average day.
Booking a visit in Stornoway
- Tell us the make if you know it, the error code or symptoms, and send photos of the unit and controller.
- We confirm the fault-finding rate and arrange a visit in Stornoway.
- The engineer diagnoses the fault and gives you a written price for the repair.
- Parts are ordered once you agree, and the repair is completed and tested.
Stornoway is in an area we cover by arrangement, so survey dates and any travel costs are confirmed individually in your quote.
Heat pump repairs in Stornoway: questions
Will the engineer need access indoors as well as outside?
Usually yes. The outdoor unit, the hot water cylinder, the controls and the pipework and valves indoors are all part of the visit, so allow access to each.
How much does a visit cost in Stornoway?
The rate for a service or fault-finding visit is agreed before anyone attends. Any repair is priced in writing before parts are ordered, so you decide before work goes ahead.
How often should a heat pump in Stornoway be serviced?
Once a year is the usual recommendation, and many manufacturers make annual servicing a condition of the warranty. Check your warranty terms for the exact requirement.
Can you repair a heat pump installed by another company?
Yes. We carry out fault-finding and repairs on heat pumps installed by other companies, including monobloc and split systems. Tell us the make, model and approximate age when you get in touch, plus any error code shown. If the system is still under the manufacturer's warranty, it may be quicker to contact the original installer or manufacturer first.
Do refrigerant repairs need a specialist?
Yes. Any work on a heat pump's refrigerant circuit, such as tracing a leak, replacing a component or re-gassing, must by law be done by an F-gas certified engineer where the refrigerant is fluorinated, such as R32; units using R290 (propane) need an engineer trained in flammable refrigerants. On split systems the refrigerant runs through pipes inside your home, so leaks there are more likely than on sealed monobloc units.