- Area
- Highlands and Islands
- Postcode district
- KW1
- Nation
- Scotland
- Guide price
- From £100 inc VAT
- Visit
- Rate agreed in advance
What to know about heat pump repairs in Wick
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
Repairs in Wick that need a part ordered are explained and priced before the engineer leaves. We repair heat pumps in Wick whoever installed them, including older monobloc and split systems.
When a heat pump shows an error, loses pressure or stops heating, an engineer diagnoses the cause and explains the repair and its cost before fixing it.
- Rooms or hot water not getting warm enough
- Heat pumps installed by another company that need a second opinion
- Outdoor units that have become noisy, iced up or keep switching on and off
What's included
- System refill, venting and recommissioning after the repair
- Reading of error history and operating data
- Supply and fitting of replacement parts
- Fault-finding visit at a rate agreed before attending
- A clear explanation of the fault and a price for the repair before work goes ahead
Outdoor units in exposed spots around Wick can ice more heavily, so siting is checked as part of any icing fault.
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Wick can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
Heat pump repairs costs around Wick
These are guide prices including VAT. The rate for your visit in Wick is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £100–£200 |
| Sensor or thermistor replacement | £130–£310 |
| Expansion vessel or pressure relief valve | £170–£390 |
| Circulating pump replacement | £280–£540 |
| Fan motor replacement | £340–£730 |
| Refrigerant leak repair and re-gas (split systems) | £390–£1,050 |
| Main control board (PCB) replacement | £500–£1,250 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
How long is the heating season in Wick?
Wick has about 6 hours 20 minutes of daylight at midwinter against 18 hours 19 minutes in midsummer. Heat pumps are designed to keep working well below freezing, but the design temperature for the survey is set for local conditions, not an average day.
Booking a visit in Wick
- Tell us the make if you know it, the error code or symptoms, and send photos of the unit and controller.
- We confirm the fault-finding rate and arrange a visit in Wick.
- The engineer diagnoses the fault and gives you a written price for the repair.
- Parts are ordered once you agree, and the repair is completed and tested.
Wick is in an area we cover by arrangement, so survey dates and any travel costs are confirmed individually in your quote.
Heat pump repairs in Wick: questions
Will the engineer need access indoors as well as outside?
Usually yes. The outdoor unit, the hot water cylinder, the controls and the pipework and valves indoors are all part of the visit, so allow access to each.
What should I check before booking a visit in Wick?
Note any error code on the controller, check the system pressure gauge if you have one, and make sure the outdoor unit is clear of leaves or snow. Photos of the unit and controller help.
Can you work on a heat pump in Wick that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Wick, whoever fitted them. Tell us the make and model when you get in touch.
Why is my heat pump showing an error code?
An error code is the heat pump's way of reporting a problem it has detected, such as low water flow, a sensor reading out of range or a communication fault between units. Note the code and check the manual, as some codes clear after a simple reset or pressure top-up. If it returns, an engineer can trace the underlying cause.
Do refrigerant repairs need a specialist?
Yes. Any work on a heat pump's refrigerant circuit, such as tracing a leak, replacing a component or re-gassing, must by law be done by an F-gas certified engineer where the refrigerant is fluorinated, such as R32; units using R290 (propane) need an engineer trained in flammable refrigerants. On split systems the refrigerant runs through pipes inside your home, so leaks there are more likely than on sealed monobloc units.