- Area
- Clwyd
- Postcode district
- LL31
- Nation
- Wales
- Guide price
- From £120 inc VAT
- Visit
- Rate agreed in advance
Before you book: heat pump servicing in Conwy
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
Service visits in Conwy include unvented cylinder safety checks alongside the heat pump itself. Landlords in Conwy can arrange servicing for several properties, with a dated record for each.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Landlords who need dated service records for each property
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps installed by another company that need a new servicing arrangement
What's included
- Magnetic filter and strainer clean, with system pressure topped up
- Unvented cylinder safety checks and legionella cycle check
- Glycol or antifreeze protection test where fitted
- Expansion vessel, pressure relief and water quality checks
- Cleaning of the outdoor unit coil, fan area and condensate drain
Heat pumps in Conwy that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service.
Grants and rules for heat pumps in Wales
Homes in Conwy can use the Boiler Upgrade Scheme, which applies in Wales as well as England: £7,500 towards an air source heat pump, or £9,000 when it replaces oil or LPG heating for installations from 21 July 2026 to 31 March 2027. The MCS-certified installer named in your quote applies and deducts the grant.
Guide prices for heat pump servicing in Conwy
Guide prices for Clwyd, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
How long is the heating season in Conwy?
Conwy has about 7 hours 30 minutes of daylight at midwinter and 16 hours 59 minutes at midsummer. That swing matters if you pair a heat pump with solar panels: summer generation can cover much of the hot water, winter generation far less.
What happens when you book in Conwy?
- Book a service and tell us roughly how old the system is.
- An engineer visits your Conwy home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Conwy: questions
What should I check before booking a visit in Conwy?
Note any error code on the controller, check the system pressure gauge if you have one, and make sure the outdoor unit is clear of leaves or snow. Photos of the unit and controller help.
Will the engineer need access indoors as well as outside?
Usually yes. The outdoor unit, the hot water cylinder, the controls and the pipework and valves indoors are all part of the visit, so allow access to each.
How often should a heat pump in Conwy be serviced?
Once a year is the usual recommendation, and many manufacturers make annual servicing a condition of the warranty. Check your warranty terms for the exact requirement.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.