We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
If a heat pump in Clwyd has not been serviced for a while, the first visit includes a full check of settings and pressures. Heat pumps in Clwyd that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service. Homes in Clwyd and across Clwyd can book servicing at a time of year that suits them, ideally before winter.
Who it suits
- Homes where running costs have crept up or rooms feel cooler than before
- Heat pumps a year or more past installation
- Heat pumps installed by another company that need a new servicing arrangement
- Landlords who need dated service records for each property
Grants and rules for heat pumps in Wales
Homes in Clwyd can use the Boiler Upgrade Scheme, which applies in Wales as well as England: £7,500 towards an air source heat pump, or £9,000 when it replaces oil or LPG heating for installations from 21 July 2026 to 31 March 2027. The MCS-certified installer named in your quote applies and deducts the grant.
Heat pump servicing prices in Clwyd
Guide prices for Clwyd, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Clwyd
We cover 16 towns in Clwyd for heat pump servicing. Each links to local guide prices and the grant position for Wales.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Wrexham | LL13 | Rhosllannerchrugog | 7 h 33 min |
| Buckley | CH7 | Mold | 7 h 32 min |
| Deeside | CH5 | Connah's Quay | 7 h 31 min |
| Colwyn Bay | LL29 | Conwy | 7 h 30 min |
| Flint | CH6 | Connah's Quay | 7 h 31 min |
| Rhyl | LL18 | Prestatyn | 7 h 30 min |
| Rhosllannerchrugog | LL14 | Wrexham | 7 h 33 min |
| Prestatyn | LL19 | Rhyl | 7 h 30 min |
| Llandudno | LL30 | Conwy | 7 h 30 min |
| Abergele | LL22 | Rhyl | 7 h 30 min |
| Connah's Quay | CH5 | Deeside | 7 h 31 min |
| Conwy | LL31 | Llandudno | 7 h 30 min |
| Denbigh | LL16 | Ruthin | 7 h 32 min |
| Llangollen | LL20 | Rhosllannerchrugog | 7 h 34 min |
| Mold | CH7 | Buckley | 7 h 32 min |
| Ruthin | LL15 | Denbigh | 7 h 32 min |
Heat pump servicing questions
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.