Our coverage in Dumfries and Galloway runs from Dumfries, Annan, Castle Douglas and Dalbeattie and the villages around them. The approach is the same everywhere: survey, design, a written quote, then installation by installers working under our contract.
Towns we cover in Dumfries and Galloway
Heat pump services in Dumfries and Galloway
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Dumfries and Galloway can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
Installing heat pumps is zero-rated for VAT across the UK until 31 March 2027. Scotland has its own permitted development rules for air source heat pumps and its own building standards, so we confirm what applies to your property at survey.
Guide prices in Dumfries and Galloway
| Home | Typical size | Installed guide price |
|---|---|---|
| 1–2 bedroom flat or small terrace | 4–5 kW | £9,700–£12,750 |
| 2–3 bedroom terrace or semi | 5–7 kW | £10,700–£13,750 |
| 3 bedroom semi or small detached | 6–9 kW | £12,250–£15,800 |
| 4 bedroom detached | 8–12 kW | £14,300–£18,350 |
| 5+ bedroom or larger older house | 11–16 kW | £16,850–£22,950 |
Installed, inc VAT: unit, cylinder, controls, minor pipework and commissioning. In Scotland, Home Energy Scotland grants of up to £7,500 and interest-free loans may reduce the cost.
Questions
What heat pump grants can I get, and does it depend on where I live?
The grant you can get depends on which UK nation you live in. In England and Wales, the Boiler Upgrade Scheme gives £7,500 towards an air-to-water heat pump, or £9,000 when it replaces oil or LPG heating for installations from 21 July 2026 to 31 March 2027. In Scotland, Home Energy Scotland offers a grant of up to £7,500, more for eligible rural and island homes, plus an optional interest-free loan. Northern Ireland has no dedicated heat pump grant for homeowners at present. See heat pump grants.
How long does a heat pump installation take?
A typical home installation takes 2–4 days on site, longer if radiators or pipework are being changed. The work usually runs in stages: the outdoor unit and pipe runs, then the cylinder and indoor connections, then filling, commissioning and showing you the controls. Your heating and hot water are off for part of the work, and we agree the plan with you beforehand. Timings are typical rather than fixed. See how it works.
What warranty comes with a heat pump?
A new heat pump comes with a manufacturer warranty, which passes to you, and the length depends on the make and model. Our workmanship guarantee is set out in writing in your quote. Manufacturer warranties usually depend on the system being registered and serviced as the manufacturer requires, so keep your handover pack, MCS certificate and service records together. We explain the warranty conditions for your chosen unit before you accept the quote.
Do I need new radiators for a heat pump?
Whether you need new radiators depends on each room's heat loss: some homes need a few larger radiators, while others can keep most of their existing ones. Heat pumps run most efficiently at low flow temperatures, around 35–50°C, so a radiator gives out less heat than it did with a boiler. The room-by-room heat loss calculation shows which rooms need a bigger radiator. A replacement radiator sized for a heat pump is a guide price of £250–£450 each, installed and including VAT.