Design starts with the load: a heat loss calculation for the building, its occupancy and opening hours, how much hot water it uses and whether any spaces need cooling. From that we propose plant sizes and positions, on a roof, in a yard or in a plant enclosure, with the structural, electrical and noise checks each position needs. Larger plant may need a three-phase supply, which the network operator may need to provide or confirm.
Landlords and managing agents in County Durham can phase the work to keep tenants and staff comfortable during the switchover. On busy County Durham high streets, deliveries and crane lifts are scheduled around access restrictions and opening hours. For blocks of flats in County Durham, we assess whether individual units or a communal system suits the building and how it is managed.
Who it suits
- Premises that also want cooling in some areas
- Offices, shops and small commercial premises replacing gas or oil boilers
- Buildings with roof or yard space for outdoor plant
- Landlords and managing agents planning low-carbon upgrades
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your quote.
Installing heat pumps is zero-rated for VAT across the UK until 31 March 2027. Since 29 May 2025, permitted development in England allows up to two air source heat pumps on a house, each up to 1.5 m³, with no blanket 1 m boundary rule — the installation must still meet the MCS planning standards, including the noise check. Listed buildings, flats and some conservation-area positions need extra consent, which we check at survey.
Prices
Commercial systems are priced after a site survey and load calculation.
Towns we cover in County Durham
We cover 14 towns in County Durham for commercial heat pump installation. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Darlington | DL1 | Newton Aycliffe | 7 h 16 min |
| Hartlepool | TS26 | Peterlee | 7 h 14 min |
| Stockton-on-Tees | TS18 | Billingham | 7 h 15 min |
| Durham | DH1 | Chester-le-Street | 7 h 13 min |
| Chester-le-Street | DH2 | Stanley | 7 h 12 min |
| Billingham | TS23 | Stockton-on-Tees | 7 h 15 min |
| Stanley | DH9 | Chester-le-Street | 7 h 12 min |
| Consett | DH8 | Stanley | 7 h 12 min |
| Newton Aycliffe | DL5 | Bishop Auckland | 7 h 15 min |
| Bishop Auckland | DL14 | Newton Aycliffe | 7 h 14 min |
| Seaham | SR7 | Peterlee | 7 h 12 min |
| Peterlee | SR8 | Seaham | 7 h 13 min |
| Barnard Castle | DL12 | Bishop Auckland | 7 h 16 min |
| Sedgefield | TS21 | Newton Aycliffe | 7 h 14 min |
Commercial heat pump installation questions
Can commercial heat pumps provide cooling as well?
Some can. Air-to-water heat pumps are mainly used for heating and hot water, but certain units can also supply chilled water for fan coil units. Air-to-air systems heat and cool directly through indoor units and suit offices and shops where cooling is wanted. The survey identifies which areas need cooling and recommends a system to match.
What is a cascaded heat pump system?
A cascaded system links two or more outdoor heat pump units to one controller, which runs as many units as demand needs. On mild days one unit might run; on cold days all of them. This keeps each unit working efficiently, spreads wear across the units and means heating can usually continue at reduced output if one unit needs repair or servicing.
Can you install without closing the business?
Usually, yes. Outdoor plant, pipework and controls can often be installed while the existing heating still runs, with the switchover planned for a short window, such as a weekend or a quieter time of year. Work inside occupied areas can be phased. The programme in your quote sets out what happens when, so you can plan staff and customers around it.
How much does a commercial heat pump cost?
Commercial heat pumps are priced after a site survey, because cost depends on the building's heat load, the number and size of units, where the plant goes, access, and any changes to the heating system inside. We then give a written quote setting out the equipment, the programme and what is included. There is no reliable guide price for commercial work without seeing the building.