Heat pumps work differently from boilers. A boiler typically heats a home in bursts, switching on hard for a few hours in the morning and evening. A heat pump is usually most efficient running 'low and slow': keeping water at a modest temperature for longer and holding rooms at a steady temperature rather than reheating them from cold. Many people find this takes a week or two to get used to.
Across East Sussex and East Sussex, heating curves are fine-tuned after the first cold spell to suit how each house responds. For East Sussex homes with extensions, we plan zones so the new space heats properly without making the heat pump cycle. Homeowners in East Sussex get a walkthrough of their controls at handover, with a simple written guide to keep.
Who it suits
- Households considering a heat pump or time-of-use electricity tariff
- Homes with an extension, loft room or areas heated at different times
- Every new heat pump installation, set up at commissioning
- Homes with solar PV or a battery that want hot water timed to match
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your quote.
There is no VAT on installing a heat pump anywhere in the UK until 31 March 2027. In England most houses can have an air source heat pump under permitted development, provided the unit meets the MCS noise and siting standards; the old 1 m boundary limit was removed on 29 May 2025. We flag listed buildings, flats and sensitive conservation-area positions at survey.
Prices
Weather-compensating controls and set-up are included in every full system price. See the guide prices for full systems.
Towns we cover in East Sussex
We cover 14 towns in East Sussex for heat pump controls and tariffs. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Brighton | BN1 | Peacehaven | 7 h 56 min |
| Eastbourne | BN21 | Hailsham | 7 h 57 min |
| Hastings | TN34 | Bexhill-on-Sea | 7 h 56 min |
| Bexhill-on-Sea | TN40 | Battle | 7 h 56 min |
| Hailsham | BN27 | Eastbourne | 7 h 56 min |
| Seaford | BN25 | Newhaven | 7 h 57 min |
| Crowborough | TN6 | Uckfield | 7 h 54 min |
| Peacehaven | BN10 | Newhaven | 7 h 57 min |
| Uckfield | TN22 | Crowborough | 7 h 55 min |
| Lewes | BN7 | Peacehaven | 7 h 56 min |
| Battle | TN33 | Bexhill-on-Sea | 7 h 55 min |
| Heathfield | TN21 | Uckfield | 7 h 55 min |
| Newhaven | BN9 | Seaford | 7 h 57 min |
| Rye | TN31 | Hastings | 7 h 55 min |
Heat pump controls and tariffs questions
Can I control my heat pump from my phone?
Many heat pumps offer an app or work with smart thermostats, letting you change temperatures, set schedules and see energy use from your phone. Features vary by make and model, and app control usually needs a reliable internet connection at home. The heating keeps running on its own settings if the connection drops.
What flow temperature should my heat pump run at?
It depends on the design: the flow temperature is set so your radiators or underfloor heating can heat each room on a cold day. Well-designed systems typically run at around 35–50°C at their coldest, and lower in milder weather through weather compensation. Your design paperwork states the design flow temperature, and we set the heating curve to match it.
Is a heat pump tariff a good idea?
A heat pump or time-of-use tariff can lower running costs if your household can shift hot water heating and some space heating into the cheaper periods. Whether it suits you depends on the rates, the standing charge, your routine and whether you have a battery. Compare the total expected cost on your own usage, not only the headline rate.
Why are my radiators only warm, not hot?
That is normal for a heat pump. It heats radiators to a lower temperature than a boiler, so they feel warm rather than hot to the touch, while running longer to keep the room at a steady temperature. If rooms reach the temperature you set, the system is working as designed. If a room stays cold, the settings or radiator size may need checking.