We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
Heat pumps in East Sussex that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service. Landlords in East Sussex can arrange servicing for several properties, with a dated record for each. We service heat pumps in East Sussex whoever installed them, including monobloc and split systems.
Who it suits
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps installed by another company that need a new servicing arrangement
- Heat pumps a year or more past installation
- Landlords who need dated service records for each property
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your quote.
Heat pump servicing prices in East Sussex
Guide prices for East Sussex, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£260 |
| Fault-finding visit (first hour) | £90–£190 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in East Sussex
We cover 14 towns in East Sussex for heat pump servicing. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Brighton | BN1 | Peacehaven | 7 h 56 min |
| Eastbourne | BN21 | Hailsham | 7 h 57 min |
| Hastings | TN34 | Bexhill-on-Sea | 7 h 56 min |
| Bexhill-on-Sea | TN40 | Battle | 7 h 56 min |
| Hailsham | BN27 | Eastbourne | 7 h 56 min |
| Seaford | BN25 | Newhaven | 7 h 57 min |
| Crowborough | TN6 | Uckfield | 7 h 54 min |
| Peacehaven | BN10 | Newhaven | 7 h 57 min |
| Uckfield | TN22 | Crowborough | 7 h 55 min |
| Lewes | BN7 | Peacehaven | 7 h 56 min |
| Battle | TN33 | Bexhill-on-Sea | 7 h 55 min |
| Heathfield | TN21 | Uckfield | 7 h 55 min |
| Newhaven | BN9 | Seaford | 7 h 57 min |
| Rye | TN31 | Hastings | 7 h 55 min |
Heat pump servicing questions
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.