We set up the controls at commissioning to suit your home and routine, show you how to use them, and explain how a heat pump tariff or time-of-use tariff could fit. Settings can be fine-tuned after the first cold spell, once you have seen how the house responds.
Hot water schedules in Surrey can be timed to suit shift work, school runs or working from home. We set up weather compensation for each Surrey home from its own heat loss design, not a factory default. If an existing heat pump in Surrey feels costly to run, a controls check is often the first thing to look at.
Who it suits
- Existing heat pumps that feel expensive to run or slow to respond
- Homes with an extension, loft room or areas heated at different times
- Homes with solar PV or a battery that want hot water timed to match
- Households considering a heat pump or time-of-use electricity tariff
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your quote.
There is no VAT on installing a heat pump anywhere in the UK until 31 March 2027. In England most houses can have an air source heat pump under permitted development, provided the unit meets the MCS noise and siting standards; the old 1 m boundary limit was removed on 29 May 2025. We flag listed buildings, flats and sensitive conservation-area positions at survey.
Prices
Weather-compensating controls and set-up are included in every full system price. See the guide prices for full systems.
Towns we cover in Surrey
We cover 14 towns in Surrey for heat pump controls and tariffs. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Woking | GU22 | Guildford | 7 h 51 min |
| Guildford | GU1 | Godalming | 7 h 52 min |
| Redhill | RH1 | Reigate | 7 h 52 min |
| Farnham | GU9 | Aldershot | 7 h 52 min |
| Camberley | GU15 | Sandhurst | 7 h 51 min |
| Egham | TW20 | Woking | 7 h 50 min |
| Godalming | GU7 | Guildford | 7 h 53 min |
| Reigate | RH2 | Redhill | 7 h 52 min |
| Horley | RH6 | Redhill | 7 h 53 min |
| Dorking | RH4 | Reigate | 7 h 52 min |
| Haslemere | GU27 | Godalming | 7 h 54 min |
| Cobham | KT11 | Woking | 7 h 51 min |
| Cranleigh | GU6 | Godalming | 7 h 53 min |
| Oxted | RH8 | Westerham | 7 h 52 min |
Heat pump controls and tariffs questions
Why are my radiators only warm, not hot?
That is normal for a heat pump. It heats radiators to a lower temperature than a boiler, so they feel warm rather than hot to the touch, while running longer to keep the room at a steady temperature. If rooms reach the temperature you set, the system is working as designed. If a room stays cold, the settings or radiator size may need checking.
Is a heat pump tariff a good idea?
A heat pump or time-of-use tariff can lower running costs if your household can shift hot water heating and some space heating into the cheaper periods. Whether it suits you depends on the rates, the standing charge, your routine and whether you have a battery. Compare the total expected cost on your own usage, not only the headline rate.
Should I turn my heat pump off at night?
Usually not. Switching off lets the house cool, and the heat pump then has to run at a higher flow temperature to recover, which lowers efficiency. A small set-back of 1–2°C overnight is generally more economical. Homes with very good insulation or a time-of-use tariff may suit different patterns, which we can set up.
How should I set the hot water on a heat pump?
Most households heat hot water once or twice a day at set times rather than on demand. Timing the main heat for a cheaper tariff period, or for the middle of the day when solar panels generate, helps keep costs down. A weekly legionella cycle raises the water temperature higher, and we schedule it at a sensible time.