Heat pumps work differently from boilers. A boiler typically heats a home in bursts, switching on hard for a few hours in the morning and evening. A heat pump is usually most efficient running 'low and slow': keeping water at a modest temperature for longer and holding rooms at a steady temperature rather than reheating them from cold. Many people find this takes a week or two to get used to.
We set up weather compensation for each South Glamorgan home from its own heat loss design, not a factory default. Homeowners in South Glamorgan get a walkthrough of their controls at handover, with a simple written guide to keep. For South Glamorgan homes with extensions, we plan zones so the new space heats properly without making the heat pump cycle.
Who it suits
- Homes with an extension, loft room or areas heated at different times
- Homes with solar PV or a battery that want hot water timed to match
- Households considering a heat pump or time-of-use electricity tariff
- Existing heat pumps that feel expensive to run or slow to respond
Grants and rules for heat pumps in Wales
In Wales the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027; £2,500 for air-to-air). The MCS-certified installer named in your quote applies to Ofgem for you, and the grant comes off your quote.
Installing heat pumps is zero-rated for VAT across the UK until 31 March 2027. Wales has its own permitted development rules for air source heat pumps, so we check what applies to your property, including listed building and conservation-area constraints, at the survey.
Prices
Weather-compensating controls and set-up are included in every full system price. See the guide prices for full systems.
Towns we cover in South Glamorgan
We cover 6 towns in South Glamorgan for heat pump controls and tariffs. Each links to local guide prices and the grant position for Wales.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Cardiff | CF10 | Penarth | 7 h 50 min |
| Barry | CF62 | Dinas Powys | 7 h 51 min |
| Penarth | CF64 | Dinas Powys | 7 h 50 min |
| Cowbridge | CF71 | Llantwit Major | 7 h 50 min |
| Dinas Powys | CF64 | Penarth | 7 h 50 min |
| Llantwit Major | CF61 | Cowbridge | 7 h 50 min |
Heat pump controls and tariffs questions
What flow temperature should my heat pump run at?
It depends on the design: the flow temperature is set so your radiators or underfloor heating can heat each room on a cold day. Well-designed systems typically run at around 35–50°C at their coldest, and lower in milder weather through weather compensation. Your design paperwork states the design flow temperature, and we set the heating curve to match it.
Can I control my heat pump from my phone?
Many heat pumps offer an app or work with smart thermostats, letting you change temperatures, set schedules and see energy use from your phone. Features vary by make and model, and app control usually needs a reliable internet connection at home. The heating keeps running on its own settings if the connection drops.
Is a heat pump tariff a good idea?
A heat pump or time-of-use tariff can lower running costs if your household can shift hot water heating and some space heating into the cheaper periods. Whether it suits you depends on the rates, the standing charge, your routine and whether you have a battery. Compare the total expected cost on your own usage, not only the headline rate.
Should I turn my heat pump off at night?
Usually not. Switching off lets the house cool, and the heat pump then has to run at a higher flow temperature to recover, which lowers efficiency. A small set-back of 1–2°C overnight is generally more economical. Homes with very good insulation or a time-of-use tariff may suit different patterns, which we can set up.