We set up the controls at commissioning to suit your home and routine, show you how to use them, and explain how a heat pump tariff or time-of-use tariff could fit. Settings can be fine-tuned after the first cold spell, once you have seen how the house responds.
Homeowners in West Glamorgan get a walkthrough of their controls at handover, with a simple written guide to keep. For West Glamorgan homes with extensions, we plan zones so the new space heats properly without making the heat pump cycle. We set up weather compensation for each West Glamorgan home from its own heat loss design, not a factory default.
Who it suits
- Existing heat pumps that feel expensive to run or slow to respond
- Homes with solar PV or a battery that want hot water timed to match
- Every new heat pump installation, set up at commissioning
- Homes with an extension, loft room or areas heated at different times
Grants and rules for heat pumps in Wales
Homes in West Glamorgan can use the Boiler Upgrade Scheme, which applies in Wales as well as England: £7,500 towards an air source heat pump, or £9,000 when it replaces oil or LPG heating for installations from 21 July 2026 to 31 March 2027. The MCS-certified installer named in your quote applies and deducts the grant.
There is no VAT on installing a heat pump anywhere in the UK, Wales included, until 31 March 2027. Planning rules for heat pumps in Wales are set by the Welsh Government and differ from England's, so the surveyor checks the unit position against them.
Prices
Weather-compensating controls and set-up are included in every full system price. See the guide prices for full systems.
Towns we cover in West Glamorgan
We cover 8 towns in West Glamorgan for heat pump controls and tariffs. Each links to local guide prices and the grant position for Wales.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Swansea | SA1 | Mumbles | 7 h 48 min |
| Neath | SA10 | Briton Ferry | 7 h 48 min |
| Briton Ferry | SA12 | Neath | 7 h 48 min |
| Gorseinon | SA4 | Swansea | 7 h 48 min |
| Clydach | SA6 | Pontardawe | 7 h 48 min |
| Mumbles | SA3 | Swansea | 7 h 49 min |
| Pontardawe | SA8 | Clydach | 7 h 47 min |
| Port Talbot | SA12 | Briton Ferry | 7 h 49 min |
Heat pump controls and tariffs questions
How should I set the hot water on a heat pump?
Most households heat hot water once or twice a day at set times rather than on demand. Timing the main heat for a cheaper tariff period, or for the middle of the day when solar panels generate, helps keep costs down. A weekly legionella cycle raises the water temperature higher, and we schedule it at a sensible time.
What flow temperature should my heat pump run at?
It depends on the design: the flow temperature is set so your radiators or underfloor heating can heat each room on a cold day. Well-designed systems typically run at around 35–50°C at their coldest, and lower in milder weather through weather compensation. Your design paperwork states the design flow temperature, and we set the heating curve to match it.
Why are my radiators only warm, not hot?
That is normal for a heat pump. It heats radiators to a lower temperature than a boiler, so they feel warm rather than hot to the touch, while running longer to keep the room at a steady temperature. If rooms reach the temperature you set, the system is working as designed. If a room stays cold, the settings or radiator size may need checking.
Can I control my heat pump from my phone?
Many heat pumps offer an app or work with smart thermostats, letting you change temperatures, set schedules and see energy use from your phone. Features vary by make and model, and app control usually needs a reliable internet connection at home. The heating keeps running on its own settings if the connection drops.