We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
Homes in Surrey and across Surrey can book servicing at a time of year that suits them, ideally before winter. Heat pumps in Surrey that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service. Landlords in Surrey can arrange servicing for several properties, with a dated record for each.
Who it suits
- Systems where the manufacturer's warranty requires annual servicing
- Landlords who need dated service records for each property
- Homes where running costs have crept up or rooms feel cooler than before
- Heat pumps installed by another company that need a new servicing arrangement
Grants and rules for heat pumps in England
Homes in Surrey can use the Boiler Upgrade Scheme, which takes £7,500 off the cost of an air source heat pump when it replaces fossil-fuel or electric heating. Replacing oil or LPG heating qualifies for £9,000 for installations from 21 July 2026 to 31 March 2027, and air-to-air systems for £2,500. The MCS-certified installer named in your quote applies for the grant and deducts it from the price.
Heat pump servicing prices in Surrey
These are guide prices including VAT. The rate for your visit in Surrey is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £130–£270 |
| Fault-finding visit (first hour) | £100–£190 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Surrey
We cover 14 towns in Surrey for heat pump servicing. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Woking | GU22 | Guildford | 7 h 51 min |
| Guildford | GU1 | Godalming | 7 h 52 min |
| Redhill | RH1 | Reigate | 7 h 52 min |
| Farnham | GU9 | Aldershot | 7 h 52 min |
| Camberley | GU15 | Sandhurst | 7 h 51 min |
| Egham | TW20 | Woking | 7 h 50 min |
| Godalming | GU7 | Guildford | 7 h 53 min |
| Reigate | RH2 | Redhill | 7 h 52 min |
| Horley | RH6 | Redhill | 7 h 53 min |
| Dorking | RH4 | Reigate | 7 h 52 min |
| Haslemere | GU27 | Godalming | 7 h 54 min |
| Cobham | KT11 | Woking | 7 h 51 min |
| Cranleigh | GU6 | Godalming | 7 h 53 min |
| Oxted | RH8 | Westerham | 7 h 52 min |
Heat pump servicing questions
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.