We set up the controls at commissioning to suit your home and routine, show you how to use them, and explain how a heat pump tariff or time-of-use tariff could fit. Settings can be fine-tuned after the first cold spell, once you have seen how the house responds.
Homeowners in Tyne and Wear get a walkthrough of their controls at handover, with a simple written guide to keep. Hot water schedules in Tyne and Wear can be timed to suit shift work, school runs or working from home. For Tyne and Wear homes with extensions, we plan zones so the new space heats properly without making the heat pump cycle.
Who it suits
- Homes with solar PV or a battery that want hot water timed to match
- Households considering a heat pump or time-of-use electricity tariff
- Every new heat pump installation, set up at commissioning
- Existing heat pumps that feel expensive to run or slow to respond
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your quote.
Installing heat pumps is zero-rated for VAT across the UK until 31 March 2027. Since 29 May 2025, permitted development in England allows up to two air source heat pumps on a house, each up to 1.5 m³, with no blanket 1 m boundary rule — the installation must still meet the MCS planning standards, including the noise check. Listed buildings, flats and some conservation-area positions need extra consent, which we check at survey.
Prices
Weather-compensating controls and set-up are included in every full system price. See the guide prices for full systems.
Towns we cover in Tyne and Wear
We cover 10 towns in Tyne and Wear for heat pump controls and tariffs. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Newcastle upon Tyne | NE1 | Wallsend | 7 h 10 min |
| Sunderland | SR1 | Washington | 7 h 11 min |
| South Shields | NE33 | Tynemouth | 7 h 10 min |
| Washington | NE38 | Houghton-le-Spring | 7 h 11 min |
| Tynemouth | NE30 | South Shields | 7 h 10 min |
| Wallsend | NE28 | Jarrow | 7 h 10 min |
| Newburn | NE15 | Newcastle upon Tyne | 7 h 10 min |
| Whitley Bay | NE26 | Tynemouth | 7 h 09 min |
| Houghton-le-Spring | DH4 | Washington | 7 h 12 min |
| Jarrow | NE32 | Wallsend | 7 h 10 min |
Heat pump controls and tariffs questions
Is a heat pump tariff a good idea?
A heat pump or time-of-use tariff can lower running costs if your household can shift hot water heating and some space heating into the cheaper periods. Whether it suits you depends on the rates, the standing charge, your routine and whether you have a battery. Compare the total expected cost on your own usage, not only the headline rate.
Why are my radiators only warm, not hot?
That is normal for a heat pump. It heats radiators to a lower temperature than a boiler, so they feel warm rather than hot to the touch, while running longer to keep the room at a steady temperature. If rooms reach the temperature you set, the system is working as designed. If a room stays cold, the settings or radiator size may need checking.
Can I control my heat pump from my phone?
Many heat pumps offer an app or work with smart thermostats, letting you change temperatures, set schedules and see energy use from your phone. Features vary by make and model, and app control usually needs a reliable internet connection at home. The heating keeps running on its own settings if the connection drops.
How should I set the hot water on a heat pump?
Most households heat hot water once or twice a day at set times rather than on demand. Timing the main heat for a cheaper tariff period, or for the middle of the day when solar panels generate, helps keep costs down. A weekly legionella cycle raises the water temperature higher, and we schedule it at a sensible time.