Our coverage in Tyne and Wear runs from Newcastle upon Tyne, Sunderland, South Shields and Washington and the villages around them. The approach is the same everywhere: survey, design, a written quote, then installation by installers working under our contract.
Towns we cover in Tyne and Wear
Heat pump services in Tyne and Wear
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your quote.
Installing heat pumps is zero-rated for VAT across the UK until 31 March 2027. Since 29 May 2025, permitted development in England allows up to two air source heat pumps on a house, each up to 1.5 m³, with no blanket 1 m boundary rule — the installation must still meet the MCS planning standards, including the noise check. Listed buildings, flats and some conservation-area positions need extra consent, which we check at survey.
Guide prices in Tyne and Wear
| Home | Typical size | Installed guide price | After £7,500 grant |
|---|---|---|---|
| 1–2 bedroom flat or small terrace | 4–5 kW | £9,200–£12,150 | £1,700–£4,650 |
| 2–3 bedroom terrace or semi | 5–7 kW | £10,200–£13,100 | £2,700–£5,600 |
| 3 bedroom semi or small detached | 6–9 kW | £11,650–£15,050 | £4,150–£7,550 |
| 4 bedroom detached | 8–12 kW | £13,600–£17,450 | £6,100–£9,950 |
| 5+ bedroom or larger older house | 11–16 kW | £16,000–£21,850 | £8,500–£14,350 |
Installed, inc VAT: unit, cylinder, controls, minor pipework and commissioning.
Questions
How quickly will you reply to my enquiry?
We aim to reply promptly during working hours to every enquiry. For an installation, the first step is usually a short conversation about your home, followed by arranging the free home survey. For a repair, tell us the make and model, any error code and what the system is doing, so we can agree a fault-finding rate before we attend. You can reach us through the contact page.
Can I keep my boiler and add a heat pump?
Yes, you can keep your boiler and add a heat pump as a hybrid system, where the heat pump usually handles most of the heating and the boiler helps on the coldest days or with hot water. A hybrid system is a guide price of £7,000–£11,000, installed and including VAT. Hybrid systems are not eligible for the Boiler Upgrade Scheme in England and Wales, so we compare both options with you at survey. See hybrid heat pumps.
Does my electricity network operator need to know about a heat pump?
Your installer notifies the electricity network operator about your heat pump where this is required, so you do not need to arrange it yourself. The network operator runs the cables and substations that supply your home, and the notification lets it confirm the local supply can handle the added load. We check your incoming supply and main fuse at survey and explain anything that affects the installation before work starts.
What are my cancellation rights?
If you agree a contract away from our premises, such as at your home, you can cancel within 14 days under the Consumer Contracts Regulations 2013; if you ask us to start sooner and then cancel, you pay only for work done up to that point. Your rights under the Consumer Rights Act 2015 also apply, so work must be carried out with reasonable care and skill. Systems are designed and specified for your home, and nothing is ordered until you accept the written quote.