- Area
- Aberdeenshire and Moray
- Postcode district
- AB11
- Nation
- Scotland
- Guide price
- From £120 inc VAT
- Visit
- Rate agreed in advance
Heat pump servicing in Aberdeen: what to expect
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
Homes in Aberdeen and across Aberdeenshire and Moray can book servicing at a time of year that suits them, ideally before winter. Landlords in Aberdeen can arrange servicing for several properties, with a dated record for each.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Heat pumps installed by another company that need a new servicing arrangement
- Landlords who need dated service records for each property
- Heat pumps a year or more past installation
What's included
- Expansion vessel, pressure relief and water quality checks
- Magnetic filter and strainer clean, with system pressure topped up
- Controls and error log check, with settings adjusted where needed
- Refrigerant circuit checks on split systems by an F-gas certified engineer
- A dated service record for your warranty and property files
Service visits in Aberdeen include unvented cylinder safety checks alongside the heat pump itself.
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Aberdeen can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
Heat pump servicing costs around Aberdeen
Guide prices for Aberdeenshire and Moray, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£260 |
| Fault-finding visit (first hour) | £90–£190 |
Inc VAT. The rate for your visit is confirmed before booking.
Designing for Aberdeen's winters
On the shortest day Aberdeen gets only about 6 hours 40 minutes of daylight, with the sun around 9° up at noon. Long Scottish winters mean the heat pump runs for much of the year, so careful sizing, good controls and correctly sized radiators make a real difference.
Booking a visit in Aberdeen
- Book a service and tell us roughly how old the system is.
- An engineer visits your Aberdeen home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Aberdeen: questions
Can you work on a heat pump in Aberdeen that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Aberdeen, whoever fitted them. Tell us the make and model when you get in touch.
How much does a visit cost in Aberdeen?
The rate for a service or fault-finding visit is agreed before anyone attends. Any repair is priced in writing before parts are ordered, so you decide before work goes ahead.
Do you also cover Portlethen?
Yes. We arrange heat pump servicing and repairs in Portlethen, which is about 6 miles south of Aberdeen, and across Aberdeenshire and Moray.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.