Annual servicing is recommended for all heat pumps, and many manufacturers make it a condition of their warranty. A service record also helps if you sell the home or need to make a warranty claim. The service is a paid visit with a guide price of £120–£250, including VAT, and the price for your system is confirmed when you book.
Homes in Aberdeenshire and Moray and across Aberdeenshire and Moray can book servicing at a time of year that suits them, ideally before winter. Service visits in Aberdeenshire and Moray include unvented cylinder safety checks alongside the heat pump itself. Landlords in Aberdeenshire and Moray can arrange servicing for several properties, with a dated record for each.
Who it suits
- Homes where running costs have crept up or rooms feel cooler than before
- Heat pumps installed by another company that need a new servicing arrangement
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps a year or more past installation
Grants and rules for heat pumps in Scotland
In Scotland, heat pump funding comes through Home Energy Scotland rather than the Boiler Upgrade Scheme: a grant of up to £7,500 (up to £1,500 extra for eligible rural and island homes) and an optional interest-free loan of up to £7,500. For a home in Aberdeenshire and Moray, apply and receive the written offer before the installation date is fixed.
Heat pump servicing prices in Aberdeenshire and Moray
These are guide prices including VAT. The rate for your visit in Aberdeenshire and Moray is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£260 |
| Fault-finding visit (first hour) | £90–£190 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Aberdeenshire and Moray
We cover 14 towns in Aberdeenshire and Moray for heat pump servicing. Each links to local guide prices and the grant position for Scotland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Aberdeen | AB11 | Portlethen | 6 h 40 min |
| Elgin | IV30 | Forres | 6 h 33 min |
| Peterhead | AB42 | Ellon | 6 h 35 min |
| Banchory | AB31 | Westhill | 6 h 42 min |
| Buckie | AB56 | Elgin | 6 h 32 min |
| Ellon | AB41 | Inverurie | 6 h 37 min |
| Forres | IV36 | Elgin | 6 h 33 min |
| Fraserburgh | AB43 | Peterhead | 6 h 32 min |
| Huntly | AB54 | Turriff | 6 h 36 min |
| Inverurie | AB51 | Westhill | 6 h 38 min |
| Portlethen | AB12 | Aberdeen | 6 h 42 min |
| Stonehaven | AB39 | Portlethen | 6 h 43 min |
| Turriff | AB53 | Huntly | 6 h 34 min |
| Westhill | AB32 | Aberdeen | 6 h 40 min |
Heat pump servicing questions
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.