We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
We service heat pumps in County Down whoever installed them, including monobloc and split systems. Landlords in County Down can arrange servicing for several properties, with a dated record for each. Homes in County Down and across County Down can book servicing at a time of year that suits them, ideally before winter.
Who it suits
- Homes where running costs have crept up or rooms feel cooler than before
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps a year or more past installation
- Landlords who need dated service records for each property
Grants and rules for heat pumps in Northern Ireland
The Boiler Upgrade Scheme covers England and Wales only, and there is currently no dedicated heat pump grant for homeowners in Northern Ireland. Our quote for a home in County Down is therefore shown without a grant deduction; if support becomes available we will tell you how it applies.
Heat pump servicing prices in County Down
These are guide prices including VAT. The rate for your visit in County Down is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£240 |
| Fault-finding visit (first hour) | £90–£170 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in County Down
We cover 13 towns in County Down for heat pump servicing. Each links to local guide prices and the grant position for Northern Ireland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Bangor (County Down) | BT20 | Newtownards | 7 h 14 min |
| Newtownards | BT23 | Comber | 7 h 15 min |
| Newry | BT35 | Warrenpoint | 7 h 20 min |
| Banbridge | BT32 | Dromore | 7 h 18 min |
| Ballynahinch | BT24 | Downpatrick | 7 h 17 min |
| Comber | BT23 | Newtownards | 7 h 15 min |
| Donaghadee | BT21 | Bangor (County Down) | 7 h 14 min |
| Downpatrick | BT30 | Ballynahinch | 7 h 18 min |
| Dromore | BT25 | Banbridge | 7 h 17 min |
| Holywood | BT18 | Newtownabbey | 7 h 14 min |
| Kilkeel | BT34 | Warrenpoint | 7 h 21 min |
| Newcastle | BT33 | Downpatrick | 7 h 20 min |
| Warrenpoint | BT34 | Newry | 7 h 21 min |
Heat pump servicing questions
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.