We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
If a heat pump in County Londonderry has not been serviced for a while, the first visit includes a full check of settings and pressures. Homes in County Londonderry and across County Londonderry can book servicing at a time of year that suits them, ideally before winter. Heat pumps in County Londonderry that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service.
Who it suits
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps a year or more past installation
- Homes where running costs have crept up or rooms feel cooler than before
- Heat pumps installed by another company that need a new servicing arrangement
Grants and rules for heat pumps in Northern Ireland
The Boiler Upgrade Scheme covers England and Wales only, and there is currently no dedicated heat pump grant for homeowners in Northern Ireland. Our quote for a home in County Londonderry is therefore shown without a grant deduction; if support becomes available we will tell you how it applies.
Heat pump servicing prices in County Londonderry
Guide prices for County Londonderry, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£240 |
| Fault-finding visit (first hour) | £90–£170 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in County Londonderry
We cover 7 towns in County Londonderry for heat pump servicing. Each links to local guide prices and the grant position for Northern Ireland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Derry/Londonderry | BT48 | Limavady | 7 h 10 min |
| Coleraine | BT52 | Portstewart | 7 h 08 min |
| Dungiven | BT47 | Limavady | 7 h 11 min |
| Limavady | BT49 | Dungiven | 7 h 09 min |
| Maghera | BT46 | Magherafelt | 7 h 12 min |
| Magherafelt | BT45 | Maghera | 7 h 13 min |
| Portstewart | BT55 | Coleraine | 7 h 08 min |
Heat pump servicing questions
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.