- Area
- Highlands and Islands
- Postcode district
- KW1
- Nation
- Scotland
- Guide price
- From £130 inc VAT
- Visit
- Rate agreed in advance
Before you book: heat pump servicing in Wick
Aftercare matters as much as installation. For a heat pump in Wick the visit checks the outdoor unit, the water circuit and the controls, and the engineer explains any settings that would help the system run more efficiently.
Homes in Wick and across the Highlands and Islands can book servicing at a time of year that suits them, ideally before winter. Heat pumps in Wick that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Homes where running costs have crept up or rooms feel cooler than before
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps installed by another company that need a new servicing arrangement
What's included
- Glycol or antifreeze protection test where fitted
- A dated service record for your warranty and property files
- Expansion vessel, pressure relief and water quality checks
- Unvented cylinder safety checks and legionella cycle check
- Controls and error log check, with settings adjusted where needed
We service heat pumps in Wick whoever installed them, including monobloc and split systems.
Grants and rules for heat pumps in Scotland
In Scotland, heat pump funding comes through Home Energy Scotland rather than the Boiler Upgrade Scheme: a grant of up to £7,500 (up to £1,500 extra for eligible rural and island homes) and an optional interest-free loan of up to £7,500. For a Wick home, apply and receive the written offer before the installation date is fixed.
Guide prices for heat pump servicing in Wick
Guide prices for the Highlands and Islands, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £130–£280 |
| Fault-finding visit (first hour) | £100–£200 |
Inc VAT. The rate for your visit is confirmed before booking.
Short winter days in Wick and what they mean
On the shortest day Wick gets only about 6 hours 20 minutes of daylight, with the sun around 8° up at noon. Long Scottish winters mean the heat pump runs for much of the year, so careful sizing, good controls and correctly sized radiators make a real difference.
What happens when you book in Wick?
- Book a service and tell us roughly how old the system is.
- An engineer visits your Wick home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Wick is in an area we cover by arrangement, so survey dates and any travel costs are confirmed individually in your quote.
Heat pump servicing in Wick: questions
Can you work on a heat pump in Wick that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Wick, whoever fitted them. Tell us the make and model when you get in touch.
How often should a heat pump in Wick be serviced?
Once a year is the usual recommendation, and many manufacturers make annual servicing a condition of the warranty. Check your warranty terms for the exact requirement.
What should I check before booking a visit in Wick?
Note any error code on the controller, check the system pressure gauge if you have one, and make sure the outdoor unit is clear of leaves or snow. Photos of the unit and controller help.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.