We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
We service heat pumps in Wiltshire whoever installed them, including monobloc and split systems. Homes in Wiltshire and across Wiltshire can book servicing at a time of year that suits them, ideally before winter. Heat pumps in Wiltshire that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service.
Who it suits
- Systems where the manufacturer's warranty requires annual servicing
- Homes where running costs have crept up or rooms feel cooler than before
- Landlords who need dated service records for each property
- Heat pumps a year or more past installation
Grants and rules for heat pumps in England
Homes in Wiltshire can use the Boiler Upgrade Scheme, which takes £7,500 off the cost of an air source heat pump when it replaces fossil-fuel or electric heating. Replacing oil or LPG heating qualifies for £9,000 for installations from 21 July 2026 to 31 March 2027, and air-to-air systems for £2,500. The MCS-certified installer named in your quote applies for the grant and deducts it from the price.
Heat pump servicing prices in Wiltshire
Guide prices for Wiltshire, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Wiltshire
We cover 12 towns in Wiltshire for heat pump servicing. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Swindon | SN1 | Marlborough | 7 h 49 min |
| Salisbury | SP1 | Amesbury | 7 h 54 min |
| Trowbridge | BA14 | Bradford-on-Avon | 7 h 51 min |
| Chippenham | SN15 | Corsham | 7 h 50 min |
| Melksham | SN12 | Corsham | 7 h 51 min |
| Warminster | BA12 | Trowbridge | 7 h 53 min |
| Calne | SN11 | Chippenham | 7 h 50 min |
| Devizes | SN10 | Calne | 7 h 51 min |
| Amesbury | SP4 | Salisbury | 7 h 53 min |
| Bradford-on-Avon | BA15 | Trowbridge | 7 h 51 min |
| Corsham | SN13 | Chippenham | 7 h 50 min |
| Marlborough | SN8 | Swindon | 7 h 50 min |
Heat pump servicing questions
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.