Heat pumps work differently from boilers. A boiler typically heats a home in bursts, switching on hard for a few hours in the morning and evening. A heat pump is usually most efficient running 'low and slow': keeping water at a modest temperature for longer and holding rooms at a steady temperature rather than reheating them from cold. Many people find this takes a week or two to get used to.
Hot water schedules in Edinburgh and the Lothians can be timed to suit shift work, school runs or working from home. We set up weather compensation for each Edinburgh and the Lothians home from its own heat loss design, not a factory default. For Edinburgh and the Lothians homes with extensions, we plan zones so the new space heats properly without making the heat pump cycle.
Who it suits
- Existing heat pumps that feel expensive to run or slow to respond
- Homes with an extension, loft room or areas heated at different times
- Every new heat pump installation, set up at commissioning
- Homes with solar PV or a battery that want hot water timed to match
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Edinburgh and the Lothians can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
There is no VAT on installing a heat pump anywhere in the UK, Scotland included, until 31 March 2027. Scottish permitted development rules and building standards apply, and the surveyor checks the unit position and any listed or conservation-area constraints.
Prices
Weather-compensating controls and set-up are included in every full system price. See the guide prices for full systems.
Towns we cover in Edinburgh and the Lothians
We cover 12 towns in Edinburgh and the Lothians for heat pump controls and tariffs. Each links to local guide prices and the grant position for Scotland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Edinburgh | EH2 | Musselburgh | 6 h 57 min |
| Livingston | EH54 | Broxburn | 6 h 58 min |
| Musselburgh | EH21 | Dalkeith | 6 h 57 min |
| Bathgate | EH48 | Livingston | 6 h 58 min |
| Bonnyrigg | EH19 | Dalkeith | 6 h 58 min |
| Penicuik | EH26 | Bonnyrigg | 6 h 59 min |
| Broxburn | EH52 | Livingston | 6 h 58 min |
| Dalkeith | EH22 | Bonnyrigg | 6 h 58 min |
| Dunbar | EH42 | North Berwick | 6 h 57 min |
| Haddington | EH41 | North Berwick | 6 h 57 min |
| Linlithgow | EH49 | Bo'ness | 6 h 57 min |
| North Berwick | EH39 | Haddington | 6 h 56 min |
Heat pump controls and tariffs questions
Why are my radiators only warm, not hot?
That is normal for a heat pump. It heats radiators to a lower temperature than a boiler, so they feel warm rather than hot to the touch, while running longer to keep the room at a steady temperature. If rooms reach the temperature you set, the system is working as designed. If a room stays cold, the settings or radiator size may need checking.
Should I turn my heat pump off at night?
Usually not. Switching off lets the house cool, and the heat pump then has to run at a higher flow temperature to recover, which lowers efficiency. A small set-back of 1–2°C overnight is generally more economical. Homes with very good insulation or a time-of-use tariff may suit different patterns, which we can set up.
What flow temperature should my heat pump run at?
It depends on the design: the flow temperature is set so your radiators or underfloor heating can heat each room on a cold day. Well-designed systems typically run at around 35–50°C at their coldest, and lower in milder weather through weather compensation. Your design paperwork states the design flow temperature, and we set the heating curve to match it.
Can I control my heat pump from my phone?
Many heat pumps offer an app or work with smart thermostats, letting you change temperatures, set schedules and see energy use from your phone. Features vary by make and model, and app control usually needs a reliable internet connection at home. The heating keeps running on its own settings if the connection drops.