We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
Service visits in Edinburgh and the Lothians include unvented cylinder safety checks alongside the heat pump itself. Landlords in Edinburgh and the Lothians can arrange servicing for several properties, with a dated record for each. We service heat pumps in Edinburgh and the Lothians whoever installed them, including monobloc and split systems.
Who it suits
- Heat pumps a year or more past installation
- Heat pumps installed by another company that need a new servicing arrangement
- Homes where running costs have crept up or rooms feel cooler than before
- Systems where the manufacturer's warranty requires annual servicing
Grants and rules for heat pumps in Scotland
In Scotland, heat pump funding comes through Home Energy Scotland rather than the Boiler Upgrade Scheme: a grant of up to £7,500 (up to £1,500 extra for eligible rural and island homes) and an optional interest-free loan of up to £7,500. For a home in Edinburgh and the Lothians, apply and receive the written offer before the installation date is fixed.
Heat pump servicing prices in Edinburgh and the Lothians
Guide prices for Edinburgh and the Lothians, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£260 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Edinburgh and the Lothians
We cover 12 towns in Edinburgh and the Lothians for heat pump servicing. Each links to local guide prices and the grant position for Scotland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Edinburgh | EH2 | Musselburgh | 6 h 57 min |
| Livingston | EH54 | Broxburn | 6 h 58 min |
| Musselburgh | EH21 | Dalkeith | 6 h 57 min |
| Bathgate | EH48 | Livingston | 6 h 58 min |
| Bonnyrigg | EH19 | Dalkeith | 6 h 58 min |
| Penicuik | EH26 | Bonnyrigg | 6 h 59 min |
| Broxburn | EH52 | Livingston | 6 h 58 min |
| Dalkeith | EH22 | Bonnyrigg | 6 h 58 min |
| Dunbar | EH42 | North Berwick | 6 h 57 min |
| Haddington | EH41 | North Berwick | 6 h 57 min |
| Linlithgow | EH49 | Bo'ness | 6 h 57 min |
| North Berwick | EH39 | Haddington | 6 h 56 min |
Heat pump servicing questions
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.