We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
Homes in West Glamorgan and across West Glamorgan can book servicing at a time of year that suits them, ideally before winter. Landlords in West Glamorgan can arrange servicing for several properties, with a dated record for each. We service heat pumps in West Glamorgan whoever installed them, including monobloc and split systems.
Who it suits
- Heat pumps a year or more past installation
- Homes where running costs have crept up or rooms feel cooler than before
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps installed by another company that need a new servicing arrangement
Grants and rules for heat pumps in Wales
Homes in West Glamorgan can use the Boiler Upgrade Scheme, which applies in Wales as well as England: £7,500 towards an air source heat pump, or £9,000 when it replaces oil or LPG heating for installations from 21 July 2026 to 31 March 2027. The MCS-certified installer named in your quote applies and deducts the grant.
Heat pump servicing prices in West Glamorgan
These are guide prices including VAT. The rate for your visit in West Glamorgan is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in West Glamorgan
We cover 8 towns in West Glamorgan for heat pump servicing. Each links to local guide prices and the grant position for Wales.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Swansea | SA1 | Mumbles | 7 h 48 min |
| Neath | SA10 | Briton Ferry | 7 h 48 min |
| Briton Ferry | SA12 | Neath | 7 h 48 min |
| Gorseinon | SA4 | Swansea | 7 h 48 min |
| Clydach | SA6 | Pontardawe | 7 h 48 min |
| Mumbles | SA3 | Swansea | 7 h 49 min |
| Pontardawe | SA8 | Clydach | 7 h 47 min |
| Port Talbot | SA12 | Briton Ferry | 7 h 49 min |
Heat pump servicing questions
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.