Typical repairs fall within a guide range of £90–£1,100, including VAT, depending on the part and the time involved. Refrigerant repairs must be done by an F-gas certified engineer. Regular heat pump servicing catches many of these faults before they stop the system working.
Outdoor units in exposed spots around Hampshire can ice more heavily, so siting is checked as part of any icing fault. Heat pump owners in Hampshire can arrange a fault-finding visit at a rate agreed before an engineer attends. We repair heat pumps in Hampshire whoever installed them, including older monobloc and split systems.
Who it suits
- Heat pumps showing an error code or fault light
- Outdoor units that have become noisy, iced up or keep switching on and off
- Rooms or hot water not getting warm enough
- Heat pumps installed by another company that need a second opinion
Grants and rules for heat pumps in England
Homes in Hampshire can use the Boiler Upgrade Scheme, which takes £7,500 off the cost of an air source heat pump when it replaces fossil-fuel or electric heating. Replacing oil or LPG heating qualifies for £9,000 for installations from 21 July 2026 to 31 March 2027, and air-to-air systems for £2,500. The MCS-certified installer named in your quote applies for the grant and deducts it from the price.
Heat pump repairs prices in Hampshire
Guide prices for Hampshire, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £90–£190 |
| Sensor or thermistor replacement | £120–£290 |
| Expansion vessel or pressure relief valve | £150–£360 |
| Circulating pump replacement | £260–£490 |
| Fan motor replacement | £310–£670 |
| Refrigerant leak repair and re-gas (split systems) | £360–£980 |
| Main control board (PCB) replacement | £460–£1,150 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
Towns we cover in Hampshire
We cover 23 towns in Hampshire for heat pump repairs. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Southampton | SO14 | Totton | 7 h 56 min |
| Portsmouth | PO1 | Gosport | 7 h 57 min |
| Basingstoke | RG21 | Alton | 7 h 52 min |
| Gosport | PO12 | Portsmouth | 7 h 57 min |
| Waterlooville | PO7 | Havant | 7 h 56 min |
| Farnborough | GU14 | Aldershot | 7 h 52 min |
| Eastleigh | SO50 | Southampton | 7 h 55 min |
| Winchester | SO23 | Eastleigh | 7 h 54 min |
| Havant | PO9 | Waterlooville | 7 h 56 min |
| Andover | SP10 | Winchester | 7 h 52 min |
| Fareham | PO16 | Gosport | 7 h 56 min |
| Aldershot | GU11 | Farnborough | 7 h 52 min |
| Fleet | GU51 | Farnborough | 7 h 52 min |
| Totton | SO40 | Southampton | 7 h 55 min |
| New Milton | BH25 | Lymington | 7 h 57 min |
| Bordon | GU35 | Alton | 7 h 53 min |
| Yateley | GU46 | Fleet | 7 h 51 min |
| Alton | GU34 | Bordon | 7 h 53 min |
| Romsey | SO51 | Totton | 7 h 55 min |
| Fordingbridge | SP6 | Ringwood | 7 h 55 min |
| Lymington | SO41 | New Milton | 7 h 57 min |
| Petersfield | GU31 | Bordon | 7 h 55 min |
| Ringwood | BH24 | Fordingbridge | 7 h 56 min |
Heat pump repairs questions
Is ice on my heat pump a fault?
Some frost on the outdoor unit in cold, damp weather is normal, and the unit clears it with regular defrost cycles, often releasing a little vapour. It becomes a fault when thick ice builds up and does not clear, or when ice blocks the fan. That can point to poor airflow, a failed sensor, drainage problems or low refrigerant, and needs checking.
Do refrigerant repairs need a specialist?
Yes. Any work on a heat pump's refrigerant circuit, such as tracing a leak, replacing a component or re-gassing, must by law be done by an F-gas certified engineer where the refrigerant is fluorinated, such as R32; units using R290 (propane) need an engineer trained in flammable refrigerants. On split systems the refrigerant runs through pipes inside your home, so leaks there are more likely than on sealed monobloc units.
Can you repair a heat pump installed by another company?
Yes. We carry out fault-finding and repairs on heat pumps installed by other companies, including monobloc and split systems. Tell us the make, model and approximate age when you get in touch, plus any error code shown. If the system is still under the manufacturer's warranty, it may be quicker to contact the original installer or manufacturer first.
Why does my heat pump keep switching on and off?
Frequent starting and stopping, called short cycling, is usually caused by an oversized heat pump, low water flow, too many zones closing at once or controls set with too narrow a range. It reduces efficiency and wears components. An engineer can check the settings, flow rates and design, and can often improve it with control changes before any parts are needed.