We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
Service visits in Devon include unvented cylinder safety checks alongside the heat pump itself. We service heat pumps in Devon whoever installed them, including monobloc and split systems. If a heat pump in Devon has not been serviced for a while, the first visit includes a full check of settings and pressures.
Who it suits
- Heat pumps installed by another company that need a new servicing arrangement
- Landlords who need dated service records for each property
- Heat pumps a year or more past installation
- Systems where the manufacturer's warranty requires annual servicing
Grants and rules for heat pumps in England
Homes in Devon can use the Boiler Upgrade Scheme, which takes £7,500 off the cost of an air source heat pump when it replaces fossil-fuel or electric heating. Replacing oil or LPG heating qualifies for £9,000 for installations from 21 July 2026 to 31 March 2027, and air-to-air systems for £2,500. The MCS-certified installer named in your quote applies for the grant and deducts it from the price.
Heat pump servicing prices in Devon
These are guide prices including VAT. The rate for your visit in Devon is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Devon
We cover 18 towns in Devon for heat pump servicing. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Plymouth | PL1 | Saltash | 8 h 01 min |
| Exeter | EX4 | Crediton | 7 h 57 min |
| Paignton | TQ3 | Torquay | 8 h 00 min |
| Torquay | TQ1 | Paignton | 8 h 00 min |
| Newton Abbot | TQ12 | Torquay | 7 h 59 min |
| Exmouth | EX8 | Sidmouth | 7 h 58 min |
| Barnstaple | EX31 | Bideford | 7 h 54 min |
| Bideford | EX39 | Barnstaple | 7 h 54 min |
| Tiverton | EX16 | Crediton | 7 h 56 min |
| Crediton | EX17 | Exeter | 7 h 57 min |
| Dartmouth | TQ6 | Paignton | 8 h 01 min |
| Honiton | EX14 | Sidmouth | 7 h 57 min |
| Ilfracombe | EX34 | Barnstaple | 7 h 52 min |
| Kingsbridge | TQ7 | Dartmouth | 8 h 02 min |
| Okehampton | EX20 | Tavistock | 7 h 57 min |
| Sidmouth | EX10 | Honiton | 7 h 58 min |
| Tavistock | PL19 | Plymouth | 7 h 59 min |
| Totnes | TQ9 | Paignton | 8 h 00 min |
Heat pump servicing questions
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.