We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
We service heat pumps in Dyfed whoever installed them, including monobloc and split systems. Service visits in Dyfed include unvented cylinder safety checks alongside the heat pump itself. Homes in Dyfed and across Dyfed can book servicing at a time of year that suits them, ideally before winter.
Who it suits
- Homes where running costs have crept up or rooms feel cooler than before
- Heat pumps a year or more past installation
- Systems where the manufacturer's warranty requires annual servicing
- Landlords who need dated service records for each property
Grants and rules for heat pumps in Wales
In Wales the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027; £2,500 for air-to-air). The MCS-certified installer named in your quote applies to Ofgem for you, and the grant comes off your quote.
Heat pump servicing prices in Dyfed
These are guide prices including VAT. The rate for your visit in Dyfed is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Dyfed
We cover 11 towns in Dyfed for heat pump servicing. Each links to local guide prices and the grant position for Wales.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Llanelli | SA15 | Gorseinon | 7 h 48 min |
| Ammanford | SA18 | Pontardawe | 7 h 47 min |
| Aberystwyth | SY23 | Machynlleth | 7 h 40 min |
| Carmarthen | SA31 | Llanelli | 7 h 46 min |
| Cardigan | SA43 | Fishguard | 7 h 44 min |
| Fishguard | SA65 | Haverfordwest | 7 h 44 min |
| Haverfordwest | SA61 | Milford Haven | 7 h 46 min |
| Lampeter | SA48 | Carmarthen | 7 h 43 min |
| Milford Haven | SA73 | Pembroke Dock | 7 h 47 min |
| Pembroke Dock | SA72 | Milford Haven | 7 h 48 min |
| Tenby | SA70 | Pembroke Dock | 7 h 48 min |
Heat pump servicing questions
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.