- Area
- Norfolk
- Postcode district
- NR1
- Nation
- England
- Guide price
- From £2,400 inc VAT
- Survey
- Free for installation enquiries
Air-to-air heat pumps in Norwich: what to expect
The question for a Norwich home is rarely whether a heat pump can work, but what needs to change to make it work well: radiator sizes, pipework, controls and where the unit goes.
Installers in Norwich plan condensate drains and pipe covers so indoor and outdoor runs stay neat. Extensions and garden rooms in Norwich that are hard to connect to the main heating can have their own air-to-air unit.
An air-to-air heat pump warms rooms directly with air, and can cool them in summer, but it does not heat your hot water.
- Flats and apartments with storage or panel heaters
- Rooms that get too hot in summer as well as cold in winter
- Homes where fitting radiators and pipework would be very disruptive
What's included
- Commissioning, MCS certificate and the air-to-air grant claim in England and Wales where eligible
- Outdoor unit and indoor units for each room
- Refrigerant pipe runs to each indoor unit, made and charged by an F-gas certified engineer
- Condensate drains and neat external pipe covers
- Electrical supply and controls set up for each room
For terraced homes in Norwich, the outdoor unit can often sit in a rear yard with tidy pipe runs to each room.
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your Norwich quote.
There is no VAT on installing a heat pump anywhere in the UK until 31 March 2027. In England most houses can have an air source heat pump under permitted development, provided the unit meets the MCS noise and siting standards; the old 1 m boundary limit was removed on 29 May 2025. We flag listed buildings, flats and sensitive conservation-area positions at survey.
Air-to-air heat pumps prices in Norwich
Guide prices for Norwich and the rest of Norfolk are shown below, installed and inc VAT. We publish ranges rather than a single figure because design details move the price, and the written quote after survey fixes it.
| System | Installed guide price |
|---|---|
| Air-to-air heat pump, 1–2 rooms | £2,400–£5,000 |
| Air-to-air heat pump, multi-room 3–4 bedroom home | £4,000–£8,000 |
Installed, inc VAT. Air-to-air systems heat (and can cool) rooms but do not provide hot water. In England and Wales the Boiler Upgrade Scheme gives £2,500 towards an air-to-air system in a home, deducted from your quote where eligible.
Short winter days in Norwich and what they mean
Norwich has about 7 hours 38 minutes of daylight at midwinter and 16 hours 51 minutes at midsummer. That swing matters if you pair a heat pump with solar panels: summer generation can cover much of the hot water, winter generation far less.
The steps for air-to-air heat pumps in Norwich
- Start online with a guide price or call us.
- A home survey in Norwich gives us the room-by-room heat loss.
- Your written quote sets out the design, the price and the grant position where you live.
- Installation is booked for dates that suit you; most homes take 2–4 days on site.
- After commissioning you get a handover of the controls and settings, plus the certificates.
Air-to-air heat pumps in Norwich: questions
How long does installation take in Norwich?
Most installations take 2–4 days on site. Jobs with several radiator changes or new pipework take longer, and your quote for a Norwich home states the expected time.
Do I need new radiators for a heat pump in Norwich?
Often some, not all. Heat pumps run best at lower water temperatures, so rooms with small radiators may need larger ones. The survey of your Norwich home gives a room-by-room list.
How long does a heat pump survey take in Norwich?
A home survey in Norwich usually takes one to two hours. The surveyor measures every heated room, checks windows, walls and radiators, and looks at where the outdoor unit and cylinder can go.
How much sound do the indoor units make?
Indoor units are designed to run quietly, with a fan you will hear most when heating or cooling at full output. Lower fan settings and night modes reduce sound in bedrooms. Siting matters for the outdoor unit too: it needs airflow and a position that passes the MCS noise assessment. Ask to see the sound levels of the proposed units at survey.
How do I look after an air-to-air system?
Clean the indoor unit filters regularly, typically every few weeks during heavy use and following the manufacturer's guidance, and keep the outdoor unit clear of leaves and snow. Annual servicing is recommended and is often a condition of the manufacturer's warranty. Any work on the refrigerant circuit must be done by an F-gas certified engineer.