- Area
- Norfolk
- Postcode district
- NR1
- Nation
- England
- Guide price
- From £120 inc VAT
- Visit
- Rate agreed in advance
What to know about heat pump servicing in Norwich
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
Homes in Norwich and across Norfolk can book servicing at a time of year that suits them, ideally before winter. We service heat pumps in Norwich whoever installed them, including monobloc and split systems.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Homes where running costs have crept up or rooms feel cooler than before
- Heat pumps installed by another company that need a new servicing arrangement
- Landlords who need dated service records for each property
What's included
- Controls and error log check, with settings adjusted where needed
- Magnetic filter and strainer clean, with system pressure topped up
- Unvented cylinder safety checks and legionella cycle check
- Refrigerant circuit checks on split systems by an F-gas certified engineer
- Glycol or antifreeze protection test where fitted
If a heat pump in Norwich has not been serviced for a while, the first visit includes a full check of settings and pressures.
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your Norwich quote.
Heat pump servicing prices in Norwich
Guide prices for Norfolk, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Designing for Norwich's winters
Norwich has about 7 hours 38 minutes of daylight at midwinter and 16 hours 51 minutes at midsummer. That swing matters if you pair a heat pump with solar panels: summer generation can cover much of the hot water, winter generation far less.
Booking a visit in Norwich
- Book a service and tell us roughly how old the system is.
- An engineer visits your Norwich home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Norwich: questions
Can you work on a heat pump in Norwich that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Norwich, whoever fitted them. Tell us the make and model when you get in touch.
How often should a heat pump in Norwich be serviced?
Once a year is the usual recommendation, and many manufacturers make annual servicing a condition of the warranty. Check your warranty terms for the exact requirement.
What should I check before booking a visit in Norwich?
Note any error code on the controller, check the system pressure gauge if you have one, and make sure the outdoor unit is clear of leaves or snow. Photos of the unit and controller help.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.