Every repair starts with a fault-finding visit, which is charged at a rate agreed before we attend. The guide price for a fault-finding visit is £90–£180 for the first hour, including VAT. The engineer reads the error history, tests the system and tells you what has failed, what the repair involves and what it will cost before any further work is done. If a part has to be ordered, you are told the likely wait and the price before you decide.
Across Stirling, Falkirk and Clackmannanshire and Stirling, Falkirk and Clackmannanshire, refrigerant repairs on split systems are carried out by an F-gas certified engineer. Repairs in Stirling, Falkirk and Clackmannanshire that need a part ordered are explained and priced before the engineer leaves. For repeated faults in Stirling, Falkirk and Clackmannanshire, the engineer looks at the system design as well as the failed part.
Who it suits
- Rooms or hot water not getting warm enough
- Outdoor units that have become noisy, iced up or keep switching on and off
- Heat pumps showing an error code or fault light
- Heat pumps installed by another company that need a second opinion
Grants and rules for heat pumps in Scotland
In Scotland, heat pump funding comes through Home Energy Scotland rather than the Boiler Upgrade Scheme: a grant of up to £7,500 (up to £1,500 extra for eligible rural and island homes) and an optional interest-free loan of up to £7,500. For a home in Stirling, Falkirk and Clackmannanshire, apply and receive the written offer before the installation date is fixed.
Heat pump repairs prices in Stirling, Falkirk and Clackmannanshire
Guide prices for Stirling, Falkirk and Clackmannanshire, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £90–£180 |
| Sensor or thermistor replacement | £120–£280 |
| Expansion vessel or pressure relief valve | £150–£350 |
| Circulating pump replacement | £250–£480 |
| Fan motor replacement | £300–£650 |
| Refrigerant leak repair and re-gas (split systems) | £350–£950 |
| Main control board (PCB) replacement | £450–£1,100 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
Towns we cover in Stirling, Falkirk and Clackmannanshire
We cover 9 towns in Stirling, Falkirk and Clackmannanshire for heat pump repairs. Each links to local guide prices and the grant position for Scotland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Stirling | FK9 | Bridge of Allan | 6 h 55 min |
| Falkirk | FK1 | Larbert | 6 h 57 min |
| Alloa | FK10 | Stirling | 6 h 55 min |
| Grangemouth | FK3 | Falkirk | 6 h 57 min |
| Bo'ness | EH51 | Grangemouth | 6 h 56 min |
| Bridge of Allan | FK9 | Stirling | 6 h 55 min |
| Callander | FK17 | Dunblane | 6 h 53 min |
| Dunblane | FK15 | Bridge of Allan | 6 h 54 min |
| Larbert | FK5 | Falkirk | 6 h 56 min |
Heat pump repairs questions
Do refrigerant repairs need a specialist?
Yes. Any work on a heat pump's refrigerant circuit, such as tracing a leak, replacing a component or re-gassing, must by law be done by an F-gas certified engineer where the refrigerant is fluorinated, such as R32; units using R290 (propane) need an engineer trained in flammable refrigerants. On split systems the refrigerant runs through pipes inside your home, so leaks there are more likely than on sealed monobloc units.
Why is my heat pump showing an error code?
An error code is the heat pump's way of reporting a problem it has detected, such as low water flow, a sensor reading out of range or a communication fault between units. Note the code and check the manual, as some codes clear after a simple reset or pressure top-up. If it returns, an engineer can trace the underlying cause.
How much does a heat pump repair cost?
Heat pump repairs have a typical range of £90–£1,100, including VAT, depending on the part and labour involved. Sensor replacements sit at the lower end, while control boards and refrigerant repairs on split systems sit higher. Every repair starts with a fault-finding visit, with a guide price of £90–£180 for the first hour, and the repair is priced before work goes ahead.
Can you repair a heat pump installed by another company?
Yes. We carry out fault-finding and repairs on heat pumps installed by other companies, including monobloc and split systems. Tell us the make, model and approximate age when you get in touch, plus any error code shown. If the system is still under the manufacturer's warranty, it may be quicker to contact the original installer or manufacturer first.