Heat pump repair is the diagnosis and fixing of faults in an air source heat pump, its water circuit, its controls or the hot water cylinder. Many faults have a simple cause, such as low system pressure, a blocked filter or a control setting, while others involve a failed sensor, pump, fan or circuit board.
Repairs in Glasgow and Dunbartonshire that need a part ordered are explained and priced before the engineer leaves. For repeated faults in Glasgow and Dunbartonshire, the engineer looks at the system design as well as the failed part. Outdoor units in exposed spots around Glasgow and Dunbartonshire can ice more heavily, so siting is checked as part of any icing fault.
Who it suits
- Heat pumps showing an error code or fault light
- Heat pumps installed by another company that need a second opinion
- Outdoor units that have become noisy, iced up or keep switching on and off
- Rooms or hot water not getting warm enough
Grants and rules for heat pumps in Scotland
In Scotland, heat pump funding comes through Home Energy Scotland rather than the Boiler Upgrade Scheme: a grant of up to £7,500 (up to £1,500 extra for eligible rural and island homes) and an optional interest-free loan of up to £7,500. For a home in Glasgow and Dunbartonshire, apply and receive the written offer before the installation date is fixed.
Heat pump repairs prices in Glasgow and Dunbartonshire
These are guide prices including VAT. The rate for your visit in Glasgow and Dunbartonshire is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £90–£180 |
| Sensor or thermistor replacement | £120–£280 |
| Expansion vessel or pressure relief valve | £150–£350 |
| Circulating pump replacement | £250–£480 |
| Fan motor replacement | £300–£650 |
| Refrigerant leak repair and re-gas (split systems) | £350–£950 |
| Main control board (PCB) replacement | £450–£1,100 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
Towns we cover in Glasgow and Dunbartonshire
We cover 8 towns in Glasgow and Dunbartonshire for heat pump repairs. Each links to local guide prices and the grant position for Scotland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Glasgow | G2 | Bishopbriggs | 6 h 59 min |
| Bearsden | G61 | Milngavie | 6 h 58 min |
| Clydebank | G81 | Bearsden | 6 h 58 min |
| Bishopbriggs | G64 | Glasgow | 6 h 58 min |
| Dumbarton | G82 | Alexandria | 6 h 57 min |
| Kirkintilloch | G66 | Bishopbriggs | 6 h 58 min |
| Alexandria | G83 | Dumbarton | 6 h 57 min |
| Milngavie | G62 | Bearsden | 6 h 58 min |
Heat pump repairs questions
Is ice on my heat pump a fault?
Some frost on the outdoor unit in cold, damp weather is normal, and the unit clears it with regular defrost cycles, often releasing a little vapour. It becomes a fault when thick ice builds up and does not clear, or when ice blocks the fan. That can point to poor airflow, a failed sensor, drainage problems or low refrigerant, and needs checking.
Why is my heat pump showing an error code?
An error code is the heat pump's way of reporting a problem it has detected, such as low water flow, a sensor reading out of range or a communication fault between units. Note the code and check the manual, as some codes clear after a simple reset or pressure top-up. If it returns, an engineer can trace the underlying cause.
Do refrigerant repairs need a specialist?
Yes. Any work on a heat pump's refrigerant circuit, such as tracing a leak, replacing a component or re-gassing, must by law be done by an F-gas certified engineer where the refrigerant is fluorinated, such as R32; units using R290 (propane) need an engineer trained in flammable refrigerants. On split systems the refrigerant runs through pipes inside your home, so leaks there are more likely than on sealed monobloc units.
Can you repair a heat pump installed by another company?
Yes. We carry out fault-finding and repairs on heat pumps installed by other companies, including monobloc and split systems. Tell us the make, model and approximate age when you get in touch, plus any error code shown. If the system is still under the manufacturer's warranty, it may be quicker to contact the original installer or manufacturer first.