- Area
- Scottish Borders
- Postcode district
- TD5
- Nation
- Scotland
- Guide price
- From £90 inc VAT
- Visit
- Rate agreed in advance
Heat pump repairs in Kelso: what to expect
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
For repeated faults in Kelso, the engineer looks at the system design as well as the failed part. Repairs in Kelso that need a part ordered are explained and priced before the engineer leaves.
When a heat pump shows an error, loses pressure or stops heating, an engineer diagnoses the cause and explains the repair and its cost before fixing it.
- Outdoor units that have become noisy, iced up or keep switching on and off
- Rooms or hot water not getting warm enough
- Heat pumps installed by another company that need a second opinion
What's included
- Supply and fitting of replacement parts
- Fault-finding visit at a rate agreed before attending
- System refill, venting and recommissioning after the repair
- Refrigerant repairs by an F-gas certified engineer where needed
- A clear explanation of the fault and a price for the repair before work goes ahead
Outdoor units in exposed spots around Kelso can ice more heavily, so siting is checked as part of any icing fault.
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Kelso can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
Heat pump repairs costs around Kelso
Guide prices for the Scottish Borders, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £90–£180 |
| Sensor or thermistor replacement | £120–£290 |
| Expansion vessel or pressure relief valve | £150–£360 |
| Circulating pump replacement | £260–£490 |
| Fan motor replacement | £310–£660 |
| Refrigerant leak repair and re-gas (split systems) | £360–£970 |
| Main control board (PCB) replacement | £460–£1,100 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
How long is the heating season in Kelso?
Kelso has about 7 hours 02 minutes of daylight at midwinter against 17 hours 31 minutes in midsummer. Heat pumps are designed to keep working well below freezing, but the design temperature for the survey is set for local conditions, not an average day.
What happens when you book in Kelso?
- Tell us the make if you know it, the error code or symptoms, and send photos of the unit and controller.
- We confirm the fault-finding rate and arrange a visit in Kelso.
- The engineer diagnoses the fault and gives you a written price for the repair.
- Parts are ordered once you agree, and the repair is completed and tested.
Heat pump repairs in Kelso: questions
Can you work on a heat pump in Kelso that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Kelso, whoever fitted them. Tell us the make and model when you get in touch.
Will the engineer need access indoors as well as outside?
Usually yes. The outdoor unit, the hot water cylinder, the controls and the pipework and valves indoors are all part of the visit, so allow access to each.
Do you also cover Jedburgh?
Yes. We arrange heat pump servicing and repairs in Jedburgh, which is about 9 miles south-west of Kelso, and across the Scottish Borders.
Why does my heat pump keep switching on and off?
Frequent starting and stopping, called short cycling, is usually caused by an oversized heat pump, low water flow, too many zones closing at once or controls set with too narrow a range. It reduces efficiency and wears components. An engineer can check the settings, flow rates and design, and can often improve it with control changes before any parts are needed.
Do refrigerant repairs need a specialist?
Yes. Any work on a heat pump's refrigerant circuit, such as tracing a leak, replacing a component or re-gassing, must by law be done by an F-gas certified engineer where the refrigerant is fluorinated, such as R32; units using R290 (propane) need an engineer trained in flammable refrigerants. On split systems the refrigerant runs through pipes inside your home, so leaks there are more likely than on sealed monobloc units.