- Area
- Scottish Borders
- Postcode district
- TD1
- Nation
- Scotland
- Guide price
- From £90 inc VAT
- Visit
- Rate agreed in advance
Before you book: heat pump repairs in Galashiels
Whoever installed your heat pump, aftercare can be arranged in Galashiels. Tell us the make and model and roughly how old it is, and we will set out what the visit involves before you book.
Outdoor units in exposed spots around Galashiels can ice more heavily, so siting is checked as part of any icing fault. Across Galashiels and the Scottish Borders, refrigerant repairs on split systems are carried out by an F-gas certified engineer.
When a heat pump shows an error, loses pressure or stops heating, an engineer diagnoses the cause and explains the repair and its cost before fixing it.
- Heat pumps installed by another company that need a second opinion
- Heat pumps showing an error code or fault light
- Systems losing pressure or needing frequent topping up
What's included
- System refill, venting and recommissioning after the repair
- Testing of sensors, pumps, valves, pressures and electrics
- Fault-finding visit at a rate agreed before attending
- Refrigerant repairs by an F-gas certified engineer where needed
- A clear explanation of the fault and a price for the repair before work goes ahead
For repeated faults in Galashiels, the engineer looks at the system design as well as the failed part.
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Galashiels can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
Heat pump repairs prices in Galashiels
Guide prices for the Scottish Borders, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Repair | Guide price |
|---|---|
| Fault-finding visit and diagnosis | £90–£180 |
| Sensor or thermistor replacement | £120–£290 |
| Expansion vessel or pressure relief valve | £150–£360 |
| Circulating pump replacement | £260–£490 |
| Fan motor replacement | £310–£660 |
| Refrigerant leak repair and re-gas (split systems) | £360–£970 |
| Main control board (PCB) replacement | £460–£1,100 |
Inc VAT. The fault-finding rate is agreed before we attend; repairs are priced in writing before parts are ordered.
Winter daylight and heating in Galashiels
Galashiels has about 7 hours 02 minutes of daylight at midwinter against 17 hours 31 minutes in midsummer. Heat pumps are designed to keep working well below freezing, but the design temperature for the survey is set for local conditions, not an average day.
Booking a visit in Galashiels
- Tell us the make if you know it, the error code or symptoms, and send photos of the unit and controller.
- We confirm the fault-finding rate and arrange a visit in Galashiels.
- The engineer diagnoses the fault and gives you a written price for the repair.
- Parts are ordered once you agree, and the repair is completed and tested.
Heat pump repairs in Galashiels: questions
Do you also cover Selkirk?
Yes. We arrange heat pump servicing and repairs in Selkirk, which is about 5 miles south of Galashiels, and across the Scottish Borders.
Can you work on a heat pump in Galashiels that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Galashiels, whoever fitted them. Tell us the make and model when you get in touch.
What should I check before booking a visit in Galashiels?
Note any error code on the controller, check the system pressure gauge if you have one, and make sure the outdoor unit is clear of leaves or snow. Photos of the unit and controller help.
Is ice on my heat pump a fault?
Some frost on the outdoor unit in cold, damp weather is normal, and the unit clears it with regular defrost cycles, often releasing a little vapour. It becomes a fault when thick ice builds up and does not clear, or when ice blocks the fan. That can point to poor airflow, a failed sensor, drainage problems or low refrigerant, and needs checking.
Why is my heat pump showing an error code?
An error code is the heat pump's way of reporting a problem it has detected, such as low water flow, a sensor reading out of range or a communication fault between units. Note the code and check the manual, as some codes clear after a simple reset or pressure top-up. If it returns, an engineer can trace the underlying cause.