- Area
- Scottish Borders
- Postcode district
- TD5
- Nation
- Scotland
- Guide price
- From £120 inc VAT
- Visit
- Rate agreed in advance
What to know about heat pump servicing in Kelso
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
Heat pumps in Kelso that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service. We service heat pumps in Kelso whoever installed them, including monobloc and split systems.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Landlords who need dated service records for each property
- Heat pumps installed by another company that need a new servicing arrangement
- Homes where running costs have crept up or rooms feel cooler than before
What's included
- Refrigerant circuit checks on split systems by an F-gas certified engineer
- A dated service record for your warranty and property files
- Magnetic filter and strainer clean, with system pressure topped up
- Glycol or antifreeze protection test where fitted
- Cleaning of the outdoor unit coil, fan area and condensate drain
Service visits in Kelso include unvented cylinder safety checks alongside the heat pump itself.
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Kelso can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
Guide prices for heat pump servicing in Kelso
These are guide prices including VAT. The rate for your visit in Kelso is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£260 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Winter daylight and heating in Kelso
Kelso has about 7 hours 02 minutes of daylight at midwinter against 17 hours 31 minutes in midsummer. Heat pumps are designed to keep working well below freezing, but the design temperature for the survey is set for local conditions, not an average day.
Booking a visit in Kelso
- Book a service and tell us roughly how old the system is.
- An engineer visits your Kelso home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Kelso: questions
Can you work on a heat pump in Kelso that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Kelso, whoever fitted them. Tell us the make and model when you get in touch.
Do you also cover Jedburgh?
Yes. We arrange heat pump servicing and repairs in Jedburgh, which is about 9 miles south-west of Kelso, and across the Scottish Borders.
What should I check before booking a visit in Kelso?
Note any error code on the controller, check the system pressure gauge if you have one, and make sure the outdoor unit is clear of leaves or snow. Photos of the unit and controller help.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.