A heat pump service is an annual inspection and maintenance visit that checks the outdoor unit, the heating water circuit, the controls and the hot water cylinder are working safely and efficiently. Heat pumps have no burner or flue to inspect, but they rely on clean water flow, correct pressures and well-set controls, all of which can drift over a year.
Landlords in Northumberland can arrange servicing for several properties, with a dated record for each. We service heat pumps in Northumberland whoever installed them, including monobloc and split systems. Homes in Northumberland and across Northumberland can book servicing at a time of year that suits them, ideally before winter.
Who it suits
- Heat pumps installed by another company that need a new servicing arrangement
- Homes where running costs have crept up or rooms feel cooler than before
- Landlords who need dated service records for each property
- Heat pumps a year or more past installation
Grants and rules for heat pumps in England
Homes in Northumberland can use the Boiler Upgrade Scheme, which takes £7,500 off the cost of an air source heat pump when it replaces fossil-fuel or electric heating. Replacing oil or LPG heating qualifies for £9,000 for installations from 21 July 2026 to 31 March 2027, and air-to-air systems for £2,500. The MCS-certified installer named in your quote applies for the grant and deducts it from the price.
Heat pump servicing prices in Northumberland
Guide prices for Northumberland, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Northumberland
We cover 10 towns in Northumberland for heat pump servicing. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Blyth | NE24 | Bedlington | 7 h 08 min |
| Cramlington | NE23 | Bedlington | 7 h 09 min |
| Ashington | NE63 | Bedlington | 7 h 08 min |
| Bedlington | NE22 | Cramlington | 7 h 08 min |
| Alnwick | NE66 | Morpeth | 7 h 05 min |
| Berwick-upon-Tweed | TD15 | Alnwick | 7 h 00 min |
| Hexham | NE46 | Prudhoe | 7 h 10 min |
| Morpeth | NE61 | Bedlington | 7 h 08 min |
| Ponteland | NE20 | Cramlington | 7 h 09 min |
| Prudhoe | NE42 | Newburn | 7 h 10 min |
Heat pump servicing questions
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.