- Area
- Northumberland
- Postcode district
- NE46
- Nation
- England
- Guide price
- From £120 inc VAT
- Visit
- Rate agreed in advance
What to know about heat pump servicing in Hexham
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
We service heat pumps in Hexham whoever installed them, including monobloc and split systems. Landlords in Hexham can arrange servicing for several properties, with a dated record for each.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Heat pumps installed by another company that need a new servicing arrangement
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps a year or more past installation
What's included
- Glycol or antifreeze protection test where fitted
- Magnetic filter and strainer clean, with system pressure topped up
- A dated service record for your warranty and property files
- Expansion vessel, pressure relief and water quality checks
- Cleaning of the outdoor unit coil, fan area and condensate drain
Service visits in Hexham include unvented cylinder safety checks alongside the heat pump itself.
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your Hexham quote.
What to budget for heat pump servicing in Hexham
These are guide prices including VAT. The rate for your visit in Hexham is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£250 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Designing for Hexham's winters
Hexham sees roughly 7 hours 10 minutes of daylight in December and 17 hours 22 minutes in June. With a longer heating season than the south, the gains from low flow temperatures and good controls add up over the year.
How a visit works in Hexham
- Book a service and tell us roughly how old the system is.
- An engineer visits your Hexham home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Hexham: questions
Do you also cover Prudhoe?
Yes. We arrange heat pump servicing and repairs in Prudhoe, which is about 10 miles east of Hexham, and across Northumberland.
How much does a visit cost in Hexham?
The rate for a service or fault-finding visit is agreed before anyone attends. Any repair is priced in writing before parts are ordered, so you decide before work goes ahead.
Can you work on a heat pump in Hexham that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Hexham, whoever fitted them. Tell us the make and model when you get in touch.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.