We service systems installed through us and systems fitted by other companies, including monobloc and split units. If your heat pump was installed by someone else, tell us the make, model and age when you book so the engineer brings the right parts and information. Refrigerant work on split systems must be done by an F-gas certified engineer.
We service heat pumps in the Scottish Borders whoever installed them, including monobloc and split systems. Heat pumps in the Scottish Borders that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service. If a heat pump in the Scottish Borders has not been serviced for a while, the first visit includes a full check of settings and pressures.
Who it suits
- Landlords who need dated service records for each property
- Systems where the manufacturer's warranty requires annual servicing
- Heat pumps a year or more past installation
- Heat pumps installed by another company that need a new servicing arrangement
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in the Scottish Borders can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
Heat pump servicing prices in the Scottish Borders
These are guide prices including VAT. The rate for your visit in the Scottish Borders is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£260 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in the Scottish Borders
We cover 8 towns in the Scottish Borders for heat pump servicing. Each links to local guide prices and the grant position for Scotland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Duns | TD11 | Eyemouth | 7 h 00 min |
| Eyemouth | TD14 | Duns | 6 h 58 min |
| Galashiels | TD1 | Selkirk | 7 h 02 min |
| Hawick | TD9 | Selkirk | 7 h 04 min |
| Jedburgh | TD8 | Kelso | 7 h 04 min |
| Kelso | TD5 | Jedburgh | 7 h 02 min |
| Peebles | EH45 | Penicuik | 7 h 01 min |
| Selkirk | TD7 | Galashiels | 7 h 03 min |
Heat pump servicing questions
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.