- Area
- Surrey
- Postcode district
- RH6
- Nation
- England
- Guide price
- From £130 inc VAT
- Visit
- Rate agreed in advance
Heat pump servicing in Horley: what to expect
Whoever installed your heat pump, aftercare can be arranged in Horley. Tell us the make and model and roughly how old it is, and we will set out what the visit involves before you book.
Service visits in Horley include unvented cylinder safety checks alongside the heat pump itself. Homes in Horley and across Surrey can book servicing at a time of year that suits them, ideally before winter.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Heat pumps a year or more past installation
- Systems where the manufacturer's warranty requires annual servicing
- Homes where running costs have crept up or rooms feel cooler than before
What's included
- A dated service record for your warranty and property files
- Refrigerant circuit checks on split systems by an F-gas certified engineer
- Glycol or antifreeze protection test where fitted
- Expansion vessel, pressure relief and water quality checks
- Unvented cylinder safety checks and legionella cycle check
Landlords in Horley can arrange servicing for several properties, with a dated record for each.
Grants and rules for heat pumps in England
In England the Boiler Upgrade Scheme gives £7,500 towards an air source heat pump (£9,000 if it replaces oil or LPG, from 21 July 2026 to 31 March 2027), and since 28 April 2026 a valid EPC is no longer needed. The grant is applied for by the MCS-certified installer and shown as a deduction on your Horley quote.
What to budget for heat pump servicing in Horley
Guide prices for Surrey, including VAT. We agree the visit rate before anyone attends, so there are no surprises on the day.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £130–£270 |
| Fault-finding visit (first hour) | £100–£190 |
Inc VAT. The rate for your visit is confirmed before booking.
How long is the heating season in Horley?
On the shortest day Horley gets about 7 hours 53 minutes of daylight, and the winter sun reaches only around 15° above the horizon at noon. Winters this far south are milder than in most of the UK, which helps a heat pump run at low flow temperatures for much of the season.
What happens when you book in Horley?
- Book a service and tell us roughly how old the system is.
- An engineer visits your Horley home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Horley: questions
Can you work on a heat pump in Horley that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Horley, whoever fitted them. Tell us the make and model when you get in touch.
How much does a visit cost in Horley?
The rate for a service or fault-finding visit is agreed before anyone attends. Any repair is priced in writing before parts are ordered, so you decide before work goes ahead.
How often should a heat pump in Horley be serviced?
Once a year is the usual recommendation, and many manufacturers make annual servicing a condition of the warranty. Check your warranty terms for the exact requirement.
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
Do I need to do anything between services?
A little. Keep the area around the outdoor unit clear of leaves, snow, plants and stored items so air flows freely. Check the system pressure gauge occasionally if you have one, and note any error codes. Avoid covering the unit or building an enclosure around it without advice, as this can reduce performance.