Heat pumps work differently from boilers. A boiler typically heats a home in bursts, switching on hard for a few hours in the morning and evening. A heat pump is usually most efficient running 'low and slow': keeping water at a modest temperature for longer and holding rooms at a steady temperature rather than reheating them from cold. Many people find this takes a week or two to get used to.
We set up weather compensation for each Aberdeenshire and Moray home from its own heat loss design, not a factory default. If an existing heat pump in Aberdeenshire and Moray feels costly to run, a controls check is often the first thing to look at. Across Aberdeenshire and Moray and Aberdeenshire and Moray, heating curves are fine-tuned after the first cold spell to suit how each house responds.
Who it suits
- Households considering a heat pump or time-of-use electricity tariff
- Homes with solar PV or a battery that want hot water timed to match
- Homes with an extension, loft room or areas heated at different times
- Every new heat pump installation, set up at commissioning
Grants and rules for heat pumps in Scotland
In Scotland, heat pump funding comes through Home Energy Scotland rather than the Boiler Upgrade Scheme: a grant of up to £7,500 (up to £1,500 extra for eligible rural and island homes) and an optional interest-free loan of up to £7,500. For a home in Aberdeenshire and Moray, apply and receive the written offer before the installation date is fixed.
Installing heat pumps is zero-rated for VAT across the UK until 31 March 2027. Scotland has its own permitted development rules for air source heat pumps and its own building standards, so we confirm what applies to your property at survey.
Prices
Weather-compensating controls and set-up are included in every full system price. See the guide prices for full systems.
Towns we cover in Aberdeenshire and Moray
We cover 14 towns in Aberdeenshire and Moray for heat pump controls and tariffs. Each links to local guide prices and the grant position for Scotland.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Aberdeen | AB11 | Portlethen | 6 h 40 min |
| Elgin | IV30 | Forres | 6 h 33 min |
| Peterhead | AB42 | Ellon | 6 h 35 min |
| Banchory | AB31 | Westhill | 6 h 42 min |
| Buckie | AB56 | Elgin | 6 h 32 min |
| Ellon | AB41 | Inverurie | 6 h 37 min |
| Forres | IV36 | Elgin | 6 h 33 min |
| Fraserburgh | AB43 | Peterhead | 6 h 32 min |
| Huntly | AB54 | Turriff | 6 h 36 min |
| Inverurie | AB51 | Westhill | 6 h 38 min |
| Portlethen | AB12 | Aberdeen | 6 h 42 min |
| Stonehaven | AB39 | Portlethen | 6 h 43 min |
| Turriff | AB53 | Huntly | 6 h 34 min |
| Westhill | AB32 | Aberdeen | 6 h 40 min |
Heat pump controls and tariffs questions
Is a heat pump tariff a good idea?
A heat pump or time-of-use tariff can lower running costs if your household can shift hot water heating and some space heating into the cheaper periods. Whether it suits you depends on the rates, the standing charge, your routine and whether you have a battery. Compare the total expected cost on your own usage, not only the headline rate.
What flow temperature should my heat pump run at?
It depends on the design: the flow temperature is set so your radiators or underfloor heating can heat each room on a cold day. Well-designed systems typically run at around 35–50°C at their coldest, and lower in milder weather through weather compensation. Your design paperwork states the design flow temperature, and we set the heating curve to match it.
Why are my radiators only warm, not hot?
That is normal for a heat pump. It heats radiators to a lower temperature than a boiler, so they feel warm rather than hot to the touch, while running longer to keep the room at a steady temperature. If rooms reach the temperature you set, the system is working as designed. If a room stays cold, the settings or radiator size may need checking.
Should I turn my heat pump off at night?
Usually not. Switching off lets the house cool, and the heat pump then has to run at a higher flow temperature to recover, which lowers efficiency. A small set-back of 1–2°C overnight is generally more economical. Homes with very good insulation or a time-of-use tariff may suit different patterns, which we can set up.