- Area
- Scottish Borders
- Postcode district
- TD9
- Nation
- Scotland
- Guide price
- From £120 inc VAT
- Visit
- Rate agreed in advance
Heat pump servicing in Hawick: what to expect
A heat pump that is serviced and set up properly keeps running efficiently for many years. Many heat pump faults trace back to settings, low pressure or a worn part rather than the heat pump itself, and those can usually be put right.
Homes in Hawick and across the Scottish Borders can book servicing at a time of year that suits them, ideally before winter. Heat pumps in Hawick that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service.
An annual service keeps a heat pump running efficiently, catches small faults early and is often a condition of the manufacturer's warranty.
- Heat pumps installed by another company that need a new servicing arrangement
- Heat pumps a year or more past installation
- Homes where running costs have crept up or rooms feel cooler than before
What's included
- Unvented cylinder safety checks and legionella cycle check
- Expansion vessel, pressure relief and water quality checks
- A dated service record for your warranty and property files
- Refrigerant circuit checks on split systems by an F-gas certified engineer
- Glycol or antifreeze protection test where fitted
Service visits in Hawick include unvented cylinder safety checks alongside the heat pump itself.
Grants and rules for heat pumps in Scotland
The Boiler Upgrade Scheme does not apply in Scotland. Instead, homeowners in Hawick can apply to Home Energy Scotland for a grant of up to £7,500 towards a heat pump, with up to £1,500 more for eligible rural and island homes, plus an optional interest-free loan of up to £7,500. You need a written funding offer before any work starts.
Heat pump servicing prices in Hawick
These are guide prices including VAT. The rate for your visit in Hawick is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£260 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
How long is the heating season in Hawick?
Hawick has about 7 hours 04 minutes of daylight at midwinter against 17 hours 29 minutes in midsummer. Heat pumps are designed to keep working well below freezing, but the design temperature for the survey is set for local conditions, not an average day.
Booking a visit in Hawick
- Book a service and tell us roughly how old the system is.
- An engineer visits your Hawick home and works through the service checklist.
- You receive a written record of the service and any recommendations.
- If a repair is needed, it is priced in writing before any work goes ahead.
Heat pump servicing in Hawick: questions
Can you work on a heat pump in Hawick that someone else installed?
Yes. We arrange servicing and repairs for most air source heat pumps in Hawick, whoever fitted them. Tell us the make and model when you get in touch.
Do you also cover Selkirk?
Yes. We arrange heat pump servicing and repairs in Selkirk, which is about 9 miles north of Hawick, and across the Scottish Borders.
Will the engineer need access indoors as well as outside?
Usually yes. The outdoor unit, the hot water cylinder, the controls and the pipework and valves indoors are all part of the visit, so allow access to each.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.
What does a heat pump service not include?
A service covers inspection, cleaning, testing and adjustment. It does not include replacement parts, major repairs, system flushing or radiator changes, which are quoted separately if needed. If the engineer finds a fault, they explain what it is, what it would cost to fix and whether it needs doing now or can wait.