A heat pump service is an annual inspection and maintenance visit that checks the outdoor unit, the heating water circuit, the controls and the hot water cylinder are working safely and efficiently. Heat pumps have no burner or flue to inspect, but they rely on clean water flow, correct pressures and well-set controls, all of which can drift over a year.
Heat pumps in Cambridgeshire that sit near trees or hedges often need their outdoor coil cleared of leaves at the annual service. Homes in Cambridgeshire and across Cambridgeshire can book servicing at a time of year that suits them, ideally before winter. Service visits in Cambridgeshire include unvented cylinder safety checks alongside the heat pump itself.
Who it suits
- Systems where the manufacturer's warranty requires annual servicing
- Homes where running costs have crept up or rooms feel cooler than before
- Heat pumps installed by another company that need a new servicing arrangement
- Landlords who need dated service records for each property
Grants and rules for heat pumps in England
Homes in Cambridgeshire can use the Boiler Upgrade Scheme, which takes £7,500 off the cost of an air source heat pump when it replaces fossil-fuel or electric heating. Replacing oil or LPG heating qualifies for £9,000 for installations from 21 July 2026 to 31 March 2027, and air-to-air systems for £2,500. The MCS-certified installer named in your quote applies for the grant and deducts it from the price.
Heat pump servicing prices in Cambridgeshire
These are guide prices including VAT. The rate for your visit in Cambridgeshire is confirmed before we book it, and any repair is priced in writing before parts are ordered.
| Visit | Guide price |
|---|---|
| Annual heat pump service | £120–£260 |
| Fault-finding visit (first hour) | £90–£180 |
Inc VAT. The rate for your visit is confirmed before booking.
Towns we cover in Cambridgeshire
We cover 9 towns in Cambridgeshire for heat pump servicing. Each links to local guide prices and the grant position for England.
| Town | Postcode district | Nearest town | Midwinter daylight |
|---|---|---|---|
| Peterborough | PE1 | Whittlesey | 7 h 38 min |
| Cambridge | CB2 | Royston | 7 h 42 min |
| Wisbech | PE13 | March | 7 h 37 min |
| St Neots | PE19 | Huntingdon | 7 h 42 min |
| Huntingdon | PE29 | St Neots | 7 h 41 min |
| March | PE15 | Wisbech | 7 h 39 min |
| Ely | CB6 | March | 7 h 40 min |
| Ramsey | PE26 | Whittlesey | 7 h 40 min |
| Whittlesey | PE7 | Peterborough | 7 h 38 min |
Heat pump servicing questions
Is servicing needed to keep my warranty valid?
Often, yes. Many manufacturer warranties require an annual service with a dated record, and some extended warranties require an approved installer. Manufacturer warranties pass to you, and the length depends on the make and model. Check your warranty documents, and keep every service record safe with your MCS certificate and handover pack.
How much does a heat pump service cost?
An annual heat pump service has a guide price of £120–£250, including VAT. Where your price sits depends on the type of system, whether it is a split system needing refrigerant checks and whether an unvented cylinder is included. Any parts or repairs found during the service are explained and priced before any work goes ahead.
Can you service a split system?
Yes. Split systems have refrigerant pipes running between the outdoor unit and an indoor unit, and checks on that refrigerant circuit must be done by an F-gas certified engineer. We arrange the service so a suitably certified engineer attends. The water side, controls and cylinder are checked in the same visit, just as on a monobloc system.
How often should a heat pump be serviced?
Once a year is the usual recommendation for air source heat pumps, and many manufacturers require it as a warranty condition. An annual visit cleans filters and strainers, checks pressures and controls, and tests the unvented cylinder's safety devices. If you notice a drop in performance, unusual noises or repeated error codes between services, arrange a visit sooner.